A Gordon Restoration

Tuck Pointing
1180 Queen Street East Toronto ON M4M1L4
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HomeStars  >  Tuck Pointing in East York  >  A Gordon Restoration
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42%

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Reviews for A Gordon Restoration

Average customer rating:
8.6 10 (8 reviews)

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busymother
busymother
2 reviews Toronto, ON
10/10

Parging and Chimney Repair

We had trouble getting the work scheduled, weather wasn't helping, but once they started, they completed in a timely fashion; looks great, very professional, they cleaned up afterwards, they made sure I was happy with the results.

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Gwen in East york
Gwen in East york
2 reviews East York, ON
10/10

Chimney, brick and porch restoration

Michael and his team did a fantastic job restoring my crumbling chimney and slab porch and tuck pointing the fromt of my house. They were on time, clean, and on budget. A very professional and honest operation. Well done Michael, thank you.

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Birgit & Rob - North York
Birgit & Rob - North York
2 reviews North York, ON
10/10

Brick Restoration

I am so very happy with the wonderful job Mike and his crew did at my home. They were very professional and went above and beyond to ensure that all my issues were addressed and also additional issues. I would high recommend Mike and his company for any masonry restorations and repairs your home may need. They are STARS.

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andrew in Toronto
andrew in Toronto
1 review Toronto, ON
1/10

parging and tuck pointing

spilled a lot of mortar and made a mess. Insisted I had to be there to show them what was wrong with the job they did. When the guy came to look it took him all of 5 seconds to notice 3 or 4 things they did wrong. They did clean up most of their problems in the end. Still have mortar on my back deck though. They're also bugging me about being slow to send the cheque. Imagine how much I want to rush.

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Company Response

Hello Andrew

I believe that there has been some miscommunication. We schedule meetings with home owners in order to make sure that their needs are met before we receive payment. Customer satisfaction is our highest priority. We always follow up with our customers, as we did with you.

In this situation you did not give us the opportunity to schedule a meeting for two weeks after the work was completed which makes it harder for us to properly address your concerns.

I am very surprised to see this post, as when I talked to you on the phone you were happy with the clean up and satisfied with the work. I apologize for any inconvenience that may have been caused. We appreciate your business.

Thank You
Alison Carby

Chris1
Chris1
1 review York, ON
10/10

Window Arches

We are very happy with the great work witch was done on time, and within our budget as was quoted. The job site was always clean after everyday of work with no surprises.

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Paul C in Leslieville
Paul C in Leslieville
1 review Toronto, ON
10/10

Parging bottom perimeter of house

Gordon Restoration parged the bottom 3 to 5 foot perimeter of my property in November 2009. Although a relatively small job, they still gave it great attention. The knowledge and workmanship is evident (application of thin layers, mortar matching and post work cleanup). Also, the space between the neighbour's houses is about 3 feet, which made the work more challenging. What made this experience memorable for me was the ease with which Mike and I communicated. I was only available to meet him face-to-face only well into the job, yet throughout the process, I felt that I was appropriately informed. Exchanges and transactions were primarily done by email and phone. Based in the area, it was also easy to drop off the cheque in the end.

Also, one of the neighbours was a very interested new homeowner. Throughout the job, Mike showed courtesy, patience and understanding with him. To me this showed good character that went well beyond what the job required.

I’m thankful for the workmanship and grateful for the civility and courtesy shown to me and my neighbours.

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Company Response

Hi Paul

Thanks for taking the time to write a review. We felt the job went excellent and are glad that you did as well. At Gordon Restoration we feel that communication is an important part of helping our customers acheive the desired results. We hope to work with you again in the future.

Thanks
Mike

Filmores - Toronto
Filmores - Toronto
1 review Toronto, ON

First Review

8/10

Repair brickwork & chimney's on Turn of the Century Building

Hired this guy on a recommendation to tuckpoint/repair/replace brick on a 100 year old building. Knew his stuff. Did a solid job. Took a bit longer than I anticipated but he honoured the contract. I would use him again, as should anyone who needs this type of work.

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Company Response

Thanks for taking the time out of your busy schedule to write a review. It did take longer than we had anticipated due to the City of Toronto strike. Your patience and understanding was very appreciated during this process. It is always a pleasure working with you

Thanks
Mike

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about A Gordon Restoration

Gordon Restoration specializes in a brick and masonry restoration including tuckpointing, parging, brick replacement and repair, historical brick and mortar matching, chimney repair, brick cleaning and sealing. Our experience includes domestic homes, churches, industrial, commercial and heritage projects.
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