Platinum Appliance Service

Appliance Repair
30993 Harris Rd. Abbotsford BC V4X 1W2
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Appliance Repair
Platinum Appliance Service
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80%

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Reviews by rating (past 12 months)

Reviews for Platinum Appliance Service

Average customer rating:
7.9 10 (27 reviews)

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Private User
Private User
Private User reviews Port Coquitlam, BC
10/10

Dishwasher Repair

Service was prompt and professional. Would use this company again in a heartbeat. They came when they said they would and got it right the first time. Bravo, not easy to find.

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Maria
Maria
1 review Port Coquitlam, BC
10/10

Maytag washing machine

Bill was honest and professional. Price was really reasonable and the service was great. No hidden expenses. Thank you. The washing machine works better now than when I first bought it.

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Company Response

Thank you so much for the wonderful review and choosing Platinum!

Clouch in Trois-Rivières
Clouch in Trois-Rivières
1 review Trois Rivières,
10/10

Refrigerator Repair

Austin, our repair technician perfirmed all of his services in an exceptional manner.
Courteous
Professional
Knowledgable
And ON TIME
are some of Austin's attributes and my wife and I will certainly recommend Platinum to all of our friends and family.

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Company Response

Thank you for letting us know that our technician did a great job, much appreciated!!

Mission Accomplished in Mission
Mission Accomplished in Mission
0 reviews Mission, BC
10/10

Went local and was not disappointed

I live in Mission and wanted to stick with someone fairly local. Got in touch with Platinum Appliance and was not disappointed. From calling the office to staff that clearly enjoy what they do to Norm the tech that showed up exactly when he said he would and was respectful and professional, this for me was a good choice. I found labor and parts pricing extremely reasonable. I will be recommending them to family and friends and have also forwarded their information to my realtor who was looking for someone to refer to clients.

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Company Response

Thank you so much for your review! We really appreciate our customers letting us know when our technicians and team are doing great!
Platinum Appliance Service
https://www.platinumappliance.com/
1-877-826-8403

Dave in North Vancouver
Dave in North Vancouver
1 review North Vancouver, BC
10/10

Maytag range service

Platinum came to service our Maytag range recently on several occasions and did a great job each time. Unfortunately it turned out that our range had an issue that could not be resolved and Platinum discussed the issue with Whirlpool and with the Platinum service information, Whirlpool have agreed to refund the purchase price. We have purchased another Whirlpool range since both Platinum & Whirlpool have proven to go above and beyond to make sure the customer is satisfied. We are definitely VERY satisfied and would highly recommend Platinum Service to anyone.
D G Atchison, North Vancouver, BC

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Company Response

Thank you Dave to take the time to give us a great review! We are very pleased that we were able to help you solve the issues with your range, we are always here to help and going above and beyond is what we strive for our customers.
Platinum Appliance Service
https://www.platinumappliance.com/
1-877-826-8403

Private User
Private User
Private User reviews Langley, BC
10/10

New Kitchen Aid fridge

We have a Kitchen Aid fridge/freezer that is only 1.5 yrs old. We have had several problems with this unit starting when it was just over 1 yr old. Platinum had already worked on it and tried different solutions to fix it but to no avail. Dale went to bat for us with Kitchen Aid to get us a new fridge as quickly as possible. He saved us a lot of time and headaches in fighting our battle for us and we are so thankful for his help.

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Company Response

We work very hard to help our customers where we can! Thank you for your business!
Platinum Appliance Service
https://www.platinumappliance.com/
1-877-826-8403

brendan.mahar
brendan.mahar
2 reviews Toronto, ON
10/10

fair, accurate and professional

After being totally deceived by another local company, I called Platinum to try again. They were amazing. Our repair man Ed came over, CORRECTLY diagnosed the problem, ordered the parts, came back in a few days and completely fixed my dryer. It is as good as the day it was purchased. Thankfully they were honest and professional. They have restored my faith in local appliance repair. Don't hesitate to call them.

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Company Response

Thank you for your wonderful review, Brendan! We appreciate your business :)
Platinum Appliance Service
https://www.platinumappliance.com/
1-877-826-8403

DIMTCHO in Maple Ridge
DIMTCHO in Maple Ridge
1 review Maple Ridge, BC
10/10

Warranty fridge Work

I had Bill come to my TH in MAPLE RIDGE for a warranty clam.
He was on time , quick and very professional. I would not hesitate to
recommend Bob and the companie in the future
Thank,s Bob
Dimtcho Kaltchev..

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Company Response

Thank you for your great review! We will pass along to the technician! Call us anytime.
Platinum Appliance Service
https://www.platinumappliance.com/
1-877-826-8403

Brent in Mission
Brent in Mission
1 review Mission, BC
10/10

Warranty Work

Had Norm Banks come out for a warranty claim. As usual, very professional, always on time and left with a positive result. Would not hesitate to recommend this company in the future.

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Company Response

Thank you for your awesome review, Brent! A pleasure to do business with you.
Platinum Appliance Service
https://www.platinumappliance.com/
1-877-826-8403

Helen D in Sarnia
Helen D in Sarnia
1 review Sarnia, ON
0/10

No Respect for Customers' Time

Our repair required 2 service calls, both scheduled to occur between 12 and 4pm. Both times, the technician called ahead of time to confirm when he would arrive. In the first case, he corrected the time to 4pm or 4:30, and then showed up at 6:30. The second visit he confirmed that he would arrive between 1 and 3, then called back once he had missed that window, and rescheduled for a time outside the 12-4 window again (4:30). It is now 6:30pm and I have been waiting for him since 1pm.

In both these cases I had to take the afternoon off work to be home for the service call. Apparently this company is so poor at scheduling that after several years in business they are still unable to assign an appropriate number of calls to a technician each day, or hire technicians who are able to tell time. That, or they simply lack any respect for their customers' time. If you ask me it's all of the above.

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Company Response

Hello Helen,
We are very sorry to hear you had a poor experience.
Here at Platinum we do our very best to maintain a 'next day service' level of scheduling. Most major appliance companies in this area book appointments two weeks out. We realize that our customer's time is important, and how much we all rely on our appliances in this day and age, hence why we book next day. We do such a high volume of calls as Whirlpool Canada's Top Servicer in Western Canada, that we cannot possibly fit everyone in between 8:00-12:00 or 12:00-4:00. Those time frames are *requests* provided by Whirlpool, which we do accommodate 90% of the time.
I have spoken to the technician who serviced your appliance, he is apologetic. His account of the events is, yes, he was late for your diagnosis appointment and showed up around 6:00 to which you denied him access as it was too late. This is understandable as that is dinner time and everyone has plans. He states in efforts to make up for his tardiness he returned the next day and worked around your work schedule, coming after 5:00. We then submitted his diagnosis report to Whirlpool, who agreed to cover the part on your out of warranty washer. Upon scheduling a parts appointment, he advised you that he would do his best to come between 1:00-3:00 but that with the volume of calls he had that day, he did not think he would be there before 4:00. At 2:00 he called to let you (and his other afternoon appointments) know that due to traffic and construction in the surrounding area, he was an hour behind for several appointments.
We here at Platinum do not condone excessively late appointments on the regular. We employ fifteen other technicians all over the Lower Mainland/GVRD and they manage to schedule their calls in a seamless and timely manner. Our management team will be meeting with this technician to discuss time management and expectations.
Our team here in the office was unaware you were experiencing difficulties, we would have made every effort to ease the experience for you if we had known there was an issue. However, when it comes to traffic we unfortunately can only do so much.
Again, we are sorry your experience was below standards, and we are using your feedback to alter the way we schedule our appointments in the future.
Platinum Appliance Service
https://www.platinumappliance.com/
1-877-826-8403

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Platinum Appliance Service

Platinum Appliance Service has been family-owned and operated Appliance Repair business for over 16 years, servicing the needs of the Fraser Valley , Tri Cites & Greater Vancouver areas. Our Factory Trained technicians ensure that you will have expert service that will diagnose and repair your appliance, not just change ...
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