They tried the bait and switch on us in the showroom, but we caught them. We were in a bind for time, so we let that, and their high prices go. THEN, we went to see it installed, and they were going to put in a GREATLY inferior carpet than the one we picked out and was quoted. We were told we would have to pay ALOT more money, or they would rip out all they had started on. (Half the house!!!) DON'T TRUST THE SALESPEOPLE!!!