Appliance Canada

When I purchased my house I got a basic washer, dryer, fridge and stove offered to me from Appliance Canada. I obviously wanted to upgrade from the basic white models to something stainless steel. I upgraded my dryer (which on delivery day came off the truck dented, so I was offered a $100 discount or a new dryer - needless to say I got them to deliver a new dryer the next day), stove, and fridge. I found that they gave me a bare minimum on what my basic appliances were worth, and ended up paying an extra $1200 for the fridge, and an extra $600 for the stove and dryer combined.

The service was friendly, and I installed everything myself as it was fairly easy to do. The only bad part was that 3 weeks after I purchased my stove the drawer holders for the under-over drawer broke and I cannot find the replacements anywhere, needless to say i cannot use that drawer.

My wife and I purchased all of our appliances for our new home here. Kitchen Aid Fridge, Stove, and Dishwasher, as well as a Whirlpool washer and dryer, we saved well over $4000 from what the other retail distributers were selling them for. We got free delivery and set up. I would recommend that everyone goes here for appliances!

I bought a fancy looking and costly hood for my stove and everything was alright until both halogen light bulbs burned out.I thought no big deal...these things happen and I'll just change them.Imagine my surprise when I looked everywhere to buy them and there are nowhere to be found in stores in Canada.I managed to read the model number on the light bulbs and found out that they are "European base halogen lamp model number JDR-C E27"... whatever that means... and they are hard to find.I found some on E-Bay at 16$ a pair and guess what they don't work on the hood which by the way it's not broken.The electrician confirmed that the hood is ok.
You think the salesman might have mention this "little" detail before he sold it to me? What need do I have for such a thing when I can't even buy light bulbs for it in this country?
I'm angry and disappointed and I'm stuck with a hood which has no lights.

A close friend of mine recommended that I go their and meet with his friend, Craig. Very informative, not pushy, and the best price in the GTA. And I have been looking at same models at other vendors ever since we bought our in July 2007. Delivery guys were very careful and even took away our old broken appliances. Don't I will ever go any where else. And neither should you - check it out!

I purchased a Jenn-Air slide in stove from Appliance Canada. They delivered it to my house in mid August. When the delivery people dropped of the stove (Saturday) there were some marks on the cook top that the driver from appliance Canada said it was tape marks and I was assured by the driver that it will come off. My wife tried to clean the stove top with some stainless steel cleaner and the brown mark did not come off. When my wife phoned Appliance Canada they said that they would not pick it back up and that I need to call Jenn-Air for they had a 5 or 7 day deficiency program. We did this on the following Monday and an appointment was made with Home Appliance, a company that I guess Whirlpool deals with for repairs to their products. Two weeks later I was told that they needed to replace my cook top for they could not remove the stain or discolouration, I should have phoned Appliance Canada then but I was tring to go along with Appliance Canada’s process. We said fine. Two weeks after that Home Appliance had me stay home off work for a whole day, called me a 4:00pm to tell me that they could not make the appointment. (I was not happy). Another appointment was made two weeks after that for after 3:30pm. The technician arrived at 4:30pm and the top that came from Whirlpool was all scratched, so again another appointment had to be made. 6 weeks had pass by then so I had enough. So I called Appliance Canada and told them what was happening. I tried to be patient but I came to the conclusion that my wife and I purchased a new range but the top has to be replaced so in fact it is not a new stove anymore, I should have been more hard nosed with the driver but I did not have a stove for one week and I did not want to wait another 4 to six weeks for a replacement. Now they have to come in my house to replace this part, and potentially damage the range even more and or damage my wood floors that we have in the kitchen, so I went to the service Manager of Appliance Canada who informed me that they will not do anything because it has been 6 weeks and that I should have returned it when they delivered it. I explained to her that I mentioned this to the driver and the driver assured me that the mark would come off, what was I to so, take the driver for his word or send it back and not have a stove. I was trying not to be a big complainer and hard nosed so I took the driver at his word and signed the release form. The service Manager told me that they will not do anything and that I need to call Whirlpool. I phone Whirlpool and they told me that they can not do anything and that I need to call Appliance Canada back. Today I had a appointment with Home Appliance to come out and replace my cook top. I phoned them @ 8:30am and informed the lady that answered the phone if the technician can give me a call because I was on shift and had to leave by 11:00am. I was told that she would let the technician know on the paper work to give me a call and that usually the do all their calling between 8:30am and 10:00am. 10:25am my wife phones the company and found out that the technician hasn’t left the building yet and that he would not be able to make there by 11:00pm. It has now been scheduled for 6:00pm tonight where now my wife has to order dinner and eat it along with my 4 year old daughter with a strange man in the house. Basically I am writing this review to inform purchasers that they should be hard nosed and do not sign any documents from Appliance Canada until you have cleaned and checked the whole appliance that you have bought. I guess that is what I should have done but I took Appliance Canada for their word and they let me down. I would think twice in purchasing any appliances from this company, they go out of their way to please you before they receive the money and after that they could care less about you. This is a big company and I know that anything I say will not do anything but I can assure you, my wife and I need to purchase a Fridge and dishwasher next year and I will not be going back to Appliance Canada. This will not hurt their bottom line, but it will make me feel better.
Again Buyer be ware.

John from Bolton

I bought an extended warranty when i bought my 5 appliances. The warranty will expire next year. i have been trying to contact Appliance Canada, everytime they connect me to the Extended Warranty Section, I'm always put on hold and they never respond, but when i tried the order desk, my call was answered right away.

Read a lot of review before heading to Appliance Canada. I travelled around the GTA and figured Appliance Canada just simply the best in terms of price and product variety. They have knowledgeable staffs who offer critique of both Pros and Cons about the product.

Well today the delivery driver shows up and starts to bring in our fridge. The fridge was to big for the door opening, without consent he takes off my door with a screw driver and a hammer, damaging the molding in a brand new house to fit the fridge. The new fridge fits perfect, looks great too.
The other delivery driver brings in my washing machine. They ask me to inspect the washing machine and fridge for damage,
When I asked about the dryer they told me that it was back ordered, and they don’t know when It was coming. So I’m all moved in, went for a week without clean cloths, and now I have to use a laundry matt because we ordered the appliances a month in advance and they still haven’t all showed up?
I called Joanne and left her a nice message to take back all my appliances in my house as I can’t deal with an incompetent company such as appliance Canada! My wife is only 23 and I am 22, We are going to buy more appliances in our life time.. What makes you think we are going to EVER buy from appliance Canada? BUYERS BEWARE! STAY FAR AWAY!

I cannot believe what I am reading about Appliance Canada. We bought 5 appliances from them and the delivery people was rude, scratched the hardwood floors going into the house, intimidated my 69 year old mother, got angry at her and made her sign for all the appliances. Once you acknowledge receipt of the appliances, they cannot be returned. If there are dents at the back, or if you don't notice any dents, they are yours to keep. The stove was sub standard, the coil connections are not properly installed and up to this day, the elements do not heat up properly.
DO NOT BUY FROM THEM- they will sell you the worst quality appliance that is in stock.

We recently bought a stove from Appliance Canada and we were very impressed with the knowledge of the salesman. He knew his stuff. We thought that we could have gotten a better price but we loved the stove and bought it anyways. Great place!