Royal Home Improvements

Basement Renovation
31-5155 Spectrum Way ON L4K 2L5
Write a Review
Write a Review
Website
HomeStars
Basement Renovation
Royal Home Improvements
Star Score
StarScore uses a complex algorithm which considers a company’s review ratings, responsiveness, reputation, and recency. Learn more.

80%

This is the average rating based on homeowner reviews.
This indicates how long it's been since the last review.
Low reputation means there has been review tampering or a company request to remove a review. This score is also impacted when we do not have enough information i.e: low number of reviews.
How well a company responds to Service Requests and Reviews.
Reviews by rating (past 12 months)
Best of 2014 winnerBest of 2014winner

Reviews for Royal Home Improvements

Average customer rating:
8.2 10 (132 reviews)

Sort by

Amanda in Mississauga
Amanda in Mississauga
2 reviews Mississauga, ON
10/10

Windows and Water-proofing and Fencing, oh, my...

So, we had Royal Home Improvements (RHI) renovate our kitchen in two parts: the first in the Autumn of 2017 and the second in the Spring of 2018. We were so pleased with the results that we decided to hire them for other projects, too, and thus, our next story begins...

Paul visited our home, as he had done before, reviewed the areas of concern, provided several options we could choose and worked with us on our budget with patience, understanding and good humour. As with our kitchen renovation, we felt our needs and concerns were considered. Paul listens. It shouldn't be extraordinary, but it is rare to find someone, especially the person in charge of the company, who personally consults with the clients, responds to emails and texts, and is so attentive. Pluses all the way.

Things we wanted addressed this time included a better fence across our driveway, for privacy and for keeping our two dogs from running into the street, heedless of traffic and unable to find their was back home. Claudio, who worked tirelessly on our project, built a taller and sturdier fence with a lovely gate before he took down the old fence, thus ensuring the dogs could still safely go into the back garden to do their business.

Then he focused on our basement windows. When we purchased our home, we noticed the two windows that had been added at the side, just above driveway level, had some issues. They were older and narrow and obviously not part of the original specs. Some cement-saw-wielding DIY-er had created the holes and stuck the windows in without using proper exterior materials, like nails and trim (the nails were interior, inferior and rusty and the trim was suitable for framing a photo... maybe), and without installing lintels. The old windows didn't open well, one of the panes was badly cracked and they didn't allow much light to enter. We want to utilize this lowest level of our home and making it less like a dungeon seemed prudent.

Claudio excavated the area beside the wall all the way to the front corner, not just under where the new windows would go, and properly water-proofed and so on. You know, the sort of thing you see on 'Holmes Makes It Right' when a basement has been flooded because the exterior wall hadn't been properly done with a protective layer and gravel and all that. We have this protection now. The windows are deeper and they crank open vertically and lock securely. There are window wells now, too. And the amount of light we have now... It doesn't feel like we're in a basement at all!

The next item was the fence between our neighbours and ourselves. Our driveways run beside one another and the section of fence here was leaning. Our driveway was cracking and eventually there would be the remnants of a fence, dirt and our crumbling driveway on our neighbour's property. Not a joyous scenario. Our driveway was higher than our neighbour's and there was no retaining wall to prevent the inevitable. Claudio removed that section of fence, excavated to the correct depth, poured cement, installed thick posts and built a solid retaining wall before building a new section of fence of the same design as the one he constructed across our driveway: taller and much sturdier.

That fence isn't going anywhere. Ev-er.

Throughout, Claudio was professional, accommodating and understanding (especially of my slightly confused mother, the dogs and clearing the digging equipment so the trick-or-treaters could safely reach our front door) and tidied and hauled away the mess when he was done. We are very, very pleased.

Thank you, Paul, and thank you, Claudio. When we're ready to tackle another project, we'll give you a call.

Cheers!
Amanda & Peter in Mississauga (who apologize for being so bloody late with this review. Mea culpa.)

Was this review helpful?
Company Response

Thank you for the recognition! We are here whenever you need us for your next renovation. Your experience as homeowners is quite typical; for various reasons, renovations get done over a number of years, and sometimes you discover items that need fixing along the way. It has been a true pleasure to help you with your kitchen, your basement, your basement, and even your waterproofing!

Anne
Anne
3 reviews Toronto, ON
9/10

Bathroom renovation

Home renovations come with unexpected glitches especially when they involve many elements requiring a variety of skills, e.g. Insulating, drywalling, tiling, painting and plumbing. Our recent bathroom renovation was no different. We chose Royal Home Improvements because they are a Renomark and BILD member, recommended by CARP, offer a 2-year warranty and, most importantly, assign a dedicated project manager to the job. Keith Rout was our project manager and was responsible for the successful completion of the renovation, from helping us to select tiling and fixtures, scheduling the crew members, literally going the extra mile by driving to multiple supply stores to find the right vanity, and in general troubleshooting and fixing issues. We have always found any type or reno very stressful and Keith was able to minimize this because of his communication skills and attention to detail. He was always reachable via phone or text, was very punctual, and patiently answered all our questions. So...thanks to Keith, and his crew!

Was this review helpful?
Company Response

Hi Anne, thank you for your review. We assign a dedicated Project Manager to every project for exactly this reason: renovations have many moving parts, and we want to make sure the process goes as smoothly as possible.

Sonny in Mississauga
Sonny in Mississauga
1 review Mississauga, ON
10/10

Bathroom Renovation

I am very happy with the how the bathroom renovation turned out. I found the project manager, Keith Rout, and his crew to be hard working and professional. Keith was very helpful when choosing the fittings and fixtures and I was happy to take his advise. He also made sure that any concerns I might have were taken care of to my satisfaction. Only then would he sign off on the finished project.

Was this review helpful?
Company Response

Hi Sonny, thank you for allowing us the opportunity to renovate your bathroom. We hope you are happy with it for many years!

Helen  in Mississauga
Helen in Mississauga
1 review Mississauga, ON
8/10

Bathroom Renovation

I enjoyed working with my project manager, Keith Rout, and his team. They were very professional. I'm really pleased with the bathroom reno. Almost everything I noticed, Keith already had on his list to be fixed. Thanks for the good work!

Was this review helpful?
Company Response

Hello Helen, thank you for your kind words. It was our pleasure to renovate your bathroom and we are happy to hear you are pleased with the results. Thank you also for the kind words for your Project Manager!

Private User
Private User
Private User reviews Toronto, ON
10/10

Bathroom, Flooring, Doors and Painting Renovation

Royal Home Improvements has just completed an upstairs reno for us. It included 2 bathrooms gutted to the studs (one enlarged), new hardwood flooring, doors and trim, and wallpaper removal and painting throughout. The reno went well thanks to our project manager, Keith R. He was always on top of the details and kept us informed as to when and which trades would be at our home. Despite some challenges renovating an older home, Keith managed everything professionally, always checking that the work met our expectations. Thanks Keith for making the project run smoothly. We are very pleased with the results.

Was this review helpful?
Company Response

We hope you love your two new bathrooms. You're right, renovating older homes comes with unique challenges. We've been renovating homes for 50 years and we've tackled our share of challenging jobs. But the character of older homes also makes those jobs very rewarding. Thank you for your review.

JE in Mississauga
JE in Mississauga
1 review Vaughan, ON
10/10

Two Bathroom Renos

Royal did a fantastic job renovating our 2 upstairs bathrooms.
Mark Davies was our project manager and he kept things running smoothly-on time and on budget.
Unlike some other companies they handle every aspect of the renovation.
The price was reasonable, the workmanship was flawless and comes with a five year warranty.

Was this review helpful?
Company Response

Thank you for your review. Projects where we handle all aspects of the renovation allow us to make sure everything goes smoothly. We are happy to hear that both the budget, and timing, were met.

Private User
Private User
Private User reviews Toronto, ON
0/10

Bathroom renovation

We heard about this company on the radio and commercials. What a huge mistake!! They were unreliable, messy, job took over 6 months to complete even when they knew there was a newborn in the house. Changed project managers multiple times and first subcontractors made a horrible work, which by the way, had to be redone. We used top of the line products and the final product would have been better by DIY. DO NOT RECOMMEND THIS COMPANY AT ALL!

Was this review helpful?
Wish I lived in my basement in Vaughan
Wish I lived in my basement in Vaughan
2 reviews Vaughan, ON
10/10

Basement Apartment

I heard about them through AM;740 radio station. They proved to be just as advertised. Fantastic workmanship , quality products, gorgeous layout. They design of the apartment was like we had hired a top notch interior decorator , layout, color scheme, product quality and flow suggested modern living and style. Staff was very knowledgeable and personable. During our renovation we had Christmas and a death in the family and they were very respectful with us throughout that period.

1 of 3 people found this review helpful.
Was this review helpful?
Company Response

We are pleased to hear how satisfied you are with your renovation.

Private User
Private User
Private User reviews Toronto, ON
8/10

Bathroom reno

Main floor bathroom renovation--job was completed on time and on budget. Keith Rout and crew did a great job of keeping dirt and disruption to a minimum and were great to work with. If you can get him to run your job, would definitely recommend this company.

Was this review helpful?
Company Response

Thank you so much for your review. We hope you love your bathroom!

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Royal Home Improvements

Finding your perfect home renovation partner can understandably be a daunting process these days. With so many options and potential risks, people are looking for a partner they can trust.

That's why Royal Home Improvements (RHI) retains single-source responsibility from start to finish. Our hand's on approach ensures your needs are met, from concept to construction. Whether architectural design, the quality of construction, or our strict adherence to timelines and budget, RHI guarantees everything we do and make sure that our customers are satisfied with every facet of our work.

Building trust takes years of delivering on time and budget. It requires committed professionals and a refined process model. But ultimately, it's about respect and owning ones word. This hasn't changed since we open our doors in 1969. Proudly serving the Greater Toronto Area, Royal Home Improvements today is one of the largest multi-phased renovators in Canada.

What can we do for you?

https://twitter.com/RoyalDifference

CATEGORIES
Basement Renovation, Design/Build, Waterproofing, Landscape Contractors & Designers, Kitchen Planning & Renovation, Interlocking Stone, Home Additions, General Contractors, Builders, Bathroom Renovation, and Condominium Renovations
SERVICES
Royal Home Improvements for Renovations, Remodeling and Additions
WEBSITE
https://www.royalhomeimprovements.ca/royal-home-improvements/
YEAR ESTABLISHED
1969
NUMBER OF EMPLOYEES
30
PAYMENT METHOD
Cheques, All Major Credit Cards
LICENSES
Yes
MEMBERSHIPS
NKBA, CARP, SAWDAC
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
2 year Guarantee, 5 Year Guarantee on Structural Work
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.