We began our journey with Royal in May 2022, and did not part ways until May 2023. Everything seemed to take more time than they had promised, and the level of workmanship was quite poor. Some work needed to be ripped out and replaced. They were not professional, and work was only completed to adequate standards after we threatened a lawsuit. We can already see wear and tear in the products that were used. It was a very disheartening experience, which has made us weary of any further renovations.
- Company Response
Jen, we are sorry for your experience. Unfortunately, your project started shortly after the President of the company had passed away. Understandably, for a few months, we had some restructuring challenges that took away from the normal attention that each of our projects is afforded.
As a goodwill gesture, we offered additional work at no charge, and even paid for you and your family to stay in an Airbnb while the major work was being completed. When Keith, our new Director of Operations, took over your project, he quickly managed each of the outstanding items and when he collected the final payment, your partner James commended him for quickly completing the project to your satisfaction.