Overall, the bathroom renovation work, completed in 2015, appears well done. However, the grout used for the tiles over the bathtub has cracked in a number of areas, in less than five years after work completion. Grout, unless applied incorrectly and/or of poor quality, should last at least a dozen years before it may require replacement. RHI will not warrantee the completed work as it was done more than 5 years ago (2015). As per the info received from RHI, their warrantee only covers 5 years for structural work and 2 years for cosmetic. To me this indicates little trust in their own workmanship. Therefore, I do not recommend this company.
- Approximate cost of services:
- Company Response
We are sorry that you are disappointed in our response to your request to regrout some sections of your bathroom floor almost 7 years after we completed your project but it is a reality that grout can crack over time. We are pleased to hear that everything else that we did for you is still in working order and you are apparently happy with the rest of the renovation that we did for you.