Whirlpool Canada

My Kitchen Aid Appliances, stove, dishwasher and refrigerator was delivered to my new home in December 2003. Within 6 months of the purchase I noticed yellow streaks on the inside of the stainless steel refrigerator. When this was reported to Kitchen Aid, they dispatched a service man to inspect the product.I was instructed to use household cleaner to remove the spots. When this did not work,Kitchen Aid was contacted again and another serviceman came over to investigate. The serviceman ruled the problem was factory related. I was nearing the end of the 1 year warranty but my worries were unfounded because Kitchen Aid agreed to replace the fridge with a newer model since the model I originally purchased was discontinued. I now have an upgraded fridge with an icemaker that has more features than the origianl one purchased, thanks to the excellent customer service from Whirlpool.

We purchased a Maytag Fridge about 2 years ago. Maytag is suppose to be reliable, however after 2 years the compressor gave out. Even though we had a 5 year warranty on parts, when we called, we had to wait 2 months for a technician and then even though the refrigerant had to be drained for the compressor to be installed, we had to pay for this as well.
Maytag sure didn't deliver on it partsand labour warranty and the customer service line was rude and unhelpful!
Isn't anything reliable anymore? I thought the customer was always right!