My Whirlpool washer is 5 months old and does one wash per day. It started leaking rust into the drum so a Whirlpool Service Rep looked at it and told me I was using the wrong soap and should use hot water once in a while......it's leaking rust! How will that help?! I had a repairman look at it, he said the drum is rusted out and needed to by replaced. Whirlpool then said we should press the "refresh" button 3 times...again, it's leaking rust! Whirlpool said there was nothing further they could do since the washer was for commercial use, even though it was only one load per day, and we had an independent repairman look at it so Whirlpool was absolved of responsibility. A 5 month old Whirlpool washer is now going to the trash and Whirlpool said there's nothing they can do. This was a terrible experience in service and finding excuses to not take responsibility for a faulty Whirlpool product.