BUYER BEWARE! I bought a whirlpool washing machine from a major appliance retailer in Calgary in September 2018 . At the time of purchase I was told I had a one year manufacturers warranty. In June 2019 the machine lost power. After some trouble shooting, it seemed the washer stopped working after a power outage that lasted about 30 seconds.
I called Whirlpool and was told the warranty doesn't cover damages due to "power surges". NO other appliance of mine quit - not the fridge, microwave, stove, all of which are more than 8 years old and NOT Whirlpool appliances. The computer, air conditioner - all fine. After arguing with 3 different people Whirlpool FINALLY offered half off the price of the part (which costs $500). Not good enough as far as I'm concerned. Crystal, the supervisor, told me I was told at the time of my purchase the warranty doesn't cover power surges. Apparently I was "told" this because the service agreement "clearly states" power surges are not covered. What I WAS told when I bought the appliance is I have a one year manufacturers warranty. I find it disgraceful that Whirlpool refuses to stand by their products and will not acknowledge that I was sold a LEMON!