Only wanted to replace the patio door due to an unexpected glass shatter. Called a few companies and not too many vendors wanted to drop by for one window. Tony from Torwin was one of 3 that responded to my request for a quote. Tony was on site next day explaining my only option. Tony had a very calm and pleasant personality and did not push on anything that I was not interested in. He started with the basics and his only interest was making sure I was happy with the product. The conversation later led to other main floor windows & doors that had met its life span (35 years) and now needed to be replaced. At the end of our conversation we signed a contract to change two other windows, front door and a porch enclosure. Tony also worked with the supplier to expedite the patio door install due to its condition which was installed first as promised.
Once the items were ready Nick from the scheduled team kept me informed on the install day. Due to unexpected weather (rain) the install days had to re-booked. Nick kept me informed and made sure the new day that was given worked with my schedule.
On the install days Dennis and his team was on site first thing in the morning. Dennis is best at his craft and pays attention to every detail. Dennis interacts with the customer to make sure the customer is happy with the end result.
Overall the end result……what an amazing transformation!!
I have nothing but the greatest regards to the Torwin team in bring this project together. Companies should follow this same business model of customer service. It’s rate to see this level of service in this or any industry. I highly recommend Torwin and will work with them next year to replace my 2nd floor windows.
- Company Response
Many thanks Joseph! What a great experience to work with you on this project. You were an absolute pleasure! Enjoy your new windows and doors and keep in touch!!