Torwin Windows & Doors Ltd

Windows & Doors Installation & Service
2651 John St Markham ON L3R 2W5
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Reviews for Torwin Windows & Doors Ltd

Average customer rating:
9.7 10 (131 reviews)

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Joseph
Joseph
7 reviews Markham, ON
10/10

Main Floor - Patio, Window, Front door & Porch Enclosure

Only wanted to replace the patio door due to an unexpected glass shatter. Called a few companies and not too many vendors wanted to drop by for one window. Tony from Torwin was one of 3 that responded to my request for a quote. Tony was on site next day explaining my only option. Tony had a very calm and pleasant personality and did not push on anything that I was not interested in. He started with the basics and his only interest was making sure I was happy with the product. The conversation later led to other main floor windows & doors that had met its life span (35 years) and now needed to be replaced. At the end of our conversation we signed a contract to change two other windows, front door and a porch enclosure. Tony also worked with the supplier to expedite the patio door install due to its condition which was installed first as promised.
Once the items were ready Nick from the scheduled team kept me informed on the install day. Due to unexpected weather (rain) the install days had to re-booked. Nick kept me informed and made sure the new day that was given worked with my schedule.
On the install days Dennis and his team was on site first thing in the morning. Dennis is best at his craft and pays attention to every detail. Dennis interacts with the customer to make sure the customer is happy with the end result.
Overall the end result……what an amazing transformation!!
I have nothing but the greatest regards to the Torwin team in bring this project together. Companies should follow this same business model of customer service. It’s rate to see this level of service in this or any industry. I highly recommend Torwin and will work with them next year to replace my 2nd floor windows.

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Company Response

Many thanks Joseph! What a great experience to work with you on this project. You were an absolute pleasure! Enjoy your new windows and doors and keep in touch!!

Caledon, Ontario
Caledon, Ontario
1 review Caledon, ON
10/10

34 Windows and 4 Doors Installed... And we're smiling ear to ear

It is always an overwhelming experience to tackle any sort of renovation in one's home. The noise, the dirt, the delays... I was already pulling my hair out at the thought. We reached out to Torwin Windows & Doors and were immediately made more comfortable by their professional team (Cassi) in the showroom and the personal touch (Ivana & Jody) provided to us. This was not just a single window install. This was a large project, (34 windows and 4 doors) but we can honestly say, it went without a hitch! The installation team (Tom & Crew) worked very fast, cleaning up every day after their work. We did not feel like we were in a state of chaos, which is what I was worried about. Jody came by to check on progress in the middle of the project and we always felt like we were in good hands. There was one particularly large window in our Family Room that we had been told would be impossible to have as a single window. Other companies had a NO CAN DO attitude - but not Torwin! They removed the existing 4 windows and created one giant space, allowing us a beautiful view into our backyard! We are HAPPY HAPPY Customers!

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Company Response

Thank you so much for such great feedback. Your project was very custom and intricate. We loved the challenge and more so we loved the outcome! Enjoy you're new windows and incredible views! It was an absolute pleasure.

Vittorio
Vittorio
2 reviews Mississauga, ON
10/10

9 new windows and a new patio door

Everyone at Torwin were great to deal with. Jody came to our home on time for our appointment and detailed which styles of windows he recommended would be best for our house based on size and location. He also recommended we go to the warehouse to see the windows for ourselves and get a feel for the functionality so we did and learned a lot more. The installers, Tom and his crew, were efficient and finished the whole project in one day. They left the place clean. For an additional fee, Tom made our backyard bay window look great from the outside with new aluminum roofing over the window. Nick, the sales rep at the office, was responsive to our requests and was pleasant to talk with. We had an issue with a leak in one window and we called Nick, who quickly got Tom out to assess it. Tom immediately identified it as a leak in our roof (which we he was right about and we now have gotten our roof shingle replaced and now no more leaks). They didn't charge for the assessment which was nice of them since they came out of there way in the evening. I would recommend Torwin.

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Company Response

Thank you so much for taking the time to write this review. It is much appreciated. Enjoy your new windows and the improved view. Thank you for choosing Torwin and we look forward to working with you again in the future.

Blaine in Burlington
Blaine in Burlington
0 reviews Burlington, ON
10/10

Doors (front, side, garage) & Window

Where to begin about the outstanding work of TORWIN Windows & Doors ... this is my first review and I feel its necessary to recognize all of the TORWIN team for the great all around work. Initial visit from Jody, trips to the showroom to discuss options with Cassi (no small feat with all of our questions and changes), to the great install work done by Tom and his team ... they supported our investment in our home from start to finish, ultimately leaving us with a great look, great product and great experience!
Thanks again TORWIN team ... until our next house!

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Company Response

It was such a pleasure working with you! Thank you so much for taking the time to write the review! The transformation of your new front door and garage is amazing! Enjoy the new window & doors!

Frances Anania in Milton
Frances Anania in Milton
2 reviews Milton, ON
10/10

Garage Door and Window

We would highly recommend Torwin Windows & Doors! They took the time to help us choose the right door and window, responded promptly to all our questions, and did an excellent job installing our new garage door and a new custom rectangular second floor window.
From the moment we stepped into the showroom Cassi showed such professionalism, patience and understanding. Her incredible knowledge of the company and their products was outstanding not to mention how she understood just what we were looking for.
On the day of installation, we met Dennis the installer. He demonstrated a great work ethic, an accommodating attitude, attention to detail and the quality of workmanship was exceptional!
Thank you to the entire team; Jody, Ivana, Cassi, Nick and Dennis for your excellent workmanship and customer service. With all your support and help we couldn’t be happier and are amazed how all your products have transformed our home!
We would most definitely use Torwin Windows & Doors again and highly recommend this incredible team of true professionals!

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Company Response

Thank you so much for the great review and the kind words. You were an absolute pleasure to deal and we are so looking forward to working with you again in the future.

Anne in Markham
Anne in Markham
2 reviews Markham, ON
10/10

Exterior update

Having hired Torwin to replace all our windows several years ago, we were very comfortable hiring them to update our exterior. We now have beautiful, new vinyl shutters and a sturdy steel garage side door. We received great service, installation and Torwin met our very short deadline!

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Company Response

Thanks so much for the great review! Pleasure working with you!

Charlene in Markham
Charlene in Markham
0 reviews Markham, ON
10/10

replaced windows in whole house

Awesome! Love the new windows and patio door. Checked 3 other companies and decided to go with Torwin. We feel we got the best price, service and quality. We highly recommend Torwin.

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Company Response

Many thanks for the great feedback! Enjoy your new windows!

Private User
Private User
Private User reviews Mississauga, ON
8/10

Complete Window Replacement.

The project was done to our satisfaction from the original sales presentation to the project being completed.
We were impressed with the installation being completed in one day with only minor adjustments pending.

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Company Response

Many thanks! Enjoy your new windows.

Herd family in Markham
Herd family in Markham
0 reviews Markham, ON
10/10

Cottage windows

We are so very pleased with our windows. Product, service, and installation exceeded our expectations. Now we don't boil in summer and won't freeze in winter with inefficient old windows.

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Company Response

Enjoy your new windows and thank you for the business!

Cliff and Ket in Ottawa
Cliff and Ket in Ottawa
0 reviews Markham, ON
10/10

Full window replacement

Simply put: this company was prompt in providing a quote, on time for all appointments, assisted significantly in the design phase, met its delivery/instal date, and was good on followup. Very satisfied

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Company Response

Thank you for the review!

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Torwin Windows & Doors Ltd

Established in 1988, Torwin has become a trusted source for all of your external home renovation needs. With over 75 years of combined experience, we are industry leaders specializing in window and door product services and installations. We pride ourselves on quality and craftsmanship.
With humble beginnings, we began with window and door system sales. Over the years we have grown to expand our product and service offering to include: brick and frame knockouts, custom wood work, moldings, shutters (interior and exterior), siding, eavestrough, fascia, hardware, custom glass work, architectural décor and sealed unit repair.
From an extensive showroom to our own in-house installation crews, we have grown over the years in response to the demand for the “Torwin Touch,” a way of doing business putting the customer first. We develop relationships and truly believe that our work is a reflection of our name.
Privately owned and operated, our hands-on experience allows us to make you comfortable in your decision process.

CATEGORIES
Windows & Doors Installation & Service
PRODUCTS
Windows- vinyl windows, aluminum clad windows, extruded aluminum windows, wood windows, window installations Doors- steel insulated doors, executive doors, fiberglass doors, wood doors, vinyl doors, patio doors, sliding patio doors, swinging patio doors, garden doors, french doors, steel garden doors, aluminum clad garden doors, aluminum clad sliding patio doors, door installations skylights, screens, hardware, fascia, eaves, vinyl siding, wood siding, soffit, glass block, painting, custom wood work, trim, storm enclosures, moldings, interior and exterior shutters
SERVICES
full in-house carpenters for all of your installation requirements
WEBSITE
http://www.torwin.com
YEAR ESTABLISHED
1988
NUMBER OF EMPLOYEES
0
RETURN POLICY
All Payment methods available, financing available
LICENSES
Products are CSA Certified & Approved & Energy Star Certified
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
Limited Lifetime Warranty
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