Tierra Sol Ceramic Tile

Tile & Stone Contractors
​4084 McConnell Court Burnaby BC V5A 3N7
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56%

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Reviews by rating (past 12 months)

Reviews for Tierra Sol Ceramic Tile

Average customer rating:
6.6 10 (5 reviews)

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Private User
Private User
1 review Vancouver, BC
3/10

Main floor Tiles

Great showroom & Tiles. However their customer service is where I think I made my decision not to go with them for my next few projects. I believe this was around the time when some of their (friendly and nice) employees had quit. and maybe it effected their customer service. Some of the employees at the front desk/order desk was a pain to deal with. I hope they hire some new people who are more friendly and welcoming.

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Company Response

I'm sorry to hear about your recent experience when visiting our showroom. We pride ourselves on excellent customer service and your comments will allow us to take corrective action to ensure this doesn't happen again.

Our Sales Manager reviewed the situation and given the opportunity, he would like to learn more details about your case and to be able to make things right. Please phone us directly at 604-435-5400 and request to speak to our Sales Manager.

Tom from Vancouver
Tom from Vancouver
2 reviews Vancouver, BC
10/10

tile installation

I purchased a $1000.00 worth of tile for my front a back porch last year, it looks like slate and is black in colour. The tile is really nice but I did not think about the effects of the dirt and the elements. The tile look constantly dirty even after it was washed. I went back and explained my concerns to the staff in the showroom and they were very helpful and recommended a sealer, it did the job beautifully and now I love my tile again. It is so easy to clean now and really does look nice. I am happy again. Thanks!

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Company Response

Thanks for the review Tom! Glad to hear our showroom staff was able to provide some helpful advice for your black coloured tile on your porch.

DH from Vancouver
DH from Vancouver
4 reviews Vancouver, BC
10/10

Tiles for new home construction

Of the dozens of tile stores visited, we bought most from Tierra Sol because of great deals & excellent expert consultation advice from Ruth. Due to their wide selection of products, our floor, backsplash & tub deck tiles coordinate amazingly with the rest of the house.

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Company Response

Thanks for submitting your review! Pleased to hear of your positive experience with our staff and selection.

Emily in Burnaby
Emily in Burnaby
3 reviews BURNABY, BC
1/10

Tiles

Was not pleased with the service. I had an issue with an invoice and it took a great deal of time to get sorted out. The service was not all that great. Would look into using another store for my next renovation project.

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Company Response

Sorry to hear that you weren't pleased with our service. We appreciate any feedback to improve so feel free to email us with more specific details on your experience.

someone in vancouver
someone in vancouver
11 reviews Port Moody, BC

First Review

9/10

Tile Suppliers

We were looking for something that made a statement for our fireplace facade and our bathroom tub. We chose the 3/4 inch mosaic glass and 1" glass tile product respectively. The look is amazing, and garners multiple compliments from visitors to our home. If you are looking for a high end tile supplier with great selection then take the time to check them out. Customer service wasn't "awesome", but there were no issues to speak of.

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Company Response

Thanks for the review! Glad to hear you found some great tile at Tierra Sol.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Tierra Sol Ceramic Tile

Located in Burnaby, Tierra Sol Ceramic Tile is a wholesale-distributor of the finest tile the world has to offer. Our ever expanding selection of natural stone, slate, glass, listello inserts, metal mosaic, ceramic and porcelain tiles are limited only by your imagination.
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.