Great showroom & Tiles. However their customer service is where I think I made my decision not to go with them for my next few projects. I believe this was around the time when some of their (friendly and nice) employees had quit. and maybe it effected their customer service. Some of the employees at the front desk/order desk was a pain to deal with. I hope they hire some new people who are more friendly and welcoming.
- Company Response
I'm sorry to hear about your recent experience when visiting our showroom. We pride ourselves on excellent customer service and your comments will allow us to take corrective action to ensure this doesn't happen again.
Our Sales Manager reviewed the situation and given the opportunity, he would like to learn more details about your case and to be able to make things right. Please phone us directly at 604-435-5400 and request to speak to our Sales Manager.