Great company to deal with! I bought my vanity from the best known bathroom retailer in toronto on Lawrence West. Even before I bought, I went up to Tidal's distributor showroom and collected a free marble sample to aid in my tile search! I received the vanity on a monday and my contractor installed it on the thursday. I didn't get back home until the weekend when I noticed one of the drawers wasn't working quite right. So I called Tidal on monday, spoke to the customer service girl, explained the problem, and she said she'd send someone to fix it. Lo and behold two days later I got a call to arrange a time to come to my house. and another two days later the handyman came and fixed it all up in 20 minutes. Thank you, Tidal, so much for supporting me and thank you for the quick service!