Good place where the staff know what they are talking about. Their showroom is simple but shows their product well and adequately. If they had a spiffy retail luxury showroom in the designer district and advertised, then they would get a ton of customers. The product sells itself. Good to know that I'm buying good quality products from a local company in my neighbourhood.
I just went to this store because a friend recommended and it was close to home. The actual store is nice and they have an online store too. But the salespeople were.... indifferent as far as I could tell. It took them quite a while to come and say hello, and after chatting with one for a while I got the sense he really didn't need my business. When I mentioned other competitors he was quick to tell me to go elsewhere to purchase. I wasn't offended but certainly not enamoured by his salesmanship. Anyways I ordered my laundry pair, but a week late (judging by other reviews, this seems relatively normal). Meh.... I got my stuff but I don't love or hate this store as it was just an emotionless transaction.......I was hoping to at least "like" them though.... but maybe in this day and age it that kind of customer service doesn't exist
Hi, Happy to hear that you did make your purchase at our Store. We successfully deliver thousands of products on a daily basis throughout Canada . For the most part our sales staff are knowledgeable, caring and trained to look out for the best interest of our customers. Hope your next experience is better.
Sales Manager
