Reviews

10/10

Great company to deal with! I bought my vanity from the best known bathroom retailer in toronto on Lawrence West. Even before I bought, I went up to Tidal's distributor showroom and collected a free marble sample to aid in my tile search! I received the vanity on a monday and my contractor installed it on the thursday. I didn't get back home until the weekend when I noticed one of the drawers wasn't working quite right. So I called Tidal on monday, spoke to the customer service girl, explained the problem, and she said she'd send someone to fix it. Lo and behold two days later I got a call to arrange a time to come to my house. and another two days later the handyman came and fixed it all up in 20 minutes. Thank you, Tidal, so much for supporting me and thank you for the quick service!

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10/10

These guys are surprisingly excellent! In a snowstorm, they completed a move without any delays. I think had there not been a snowstorm the time would have been about the same. They are polite and didn't need to be told to take off their shoes when walking onto carpet. They did not waste a minute of time by moping around. They were courteous and communicated even when there was a slight problem. They even automatically helped shovel snow on the driveway a bit to make room for the truck! An operator calls a few days ahead of time to confirm the booking and to ask specifics of any special items that need moving. Very professional. I would highly recommend this company.

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10/10

All the guys at the desk are honest, helpful, and most importantly KNOWLEDGEABLE! I believe this is an old family business started decades ago by the grandfather and was passed down a few times. In any case, when I needed a strange toilet part, they knew exactly what it was and found it in seconds. When I needed a sink part, they had it too. Being a relative novice to plumbing I was very grateful that such an experienced team was working behind the desk ready to lend a helping hand.

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