Tasco Appliances

Their service is the worst, our appliances came all scratched up, the delivery guy dump everything around the living room/kitchen area, took pictures of the boxes and left. Our refrigerator door had a big dent right in the middle, we were missing the ice maker, called the customer service line and never got an answer as to when it will arrive. Our order was made on Sept. 9, 2018, Delivery was Sept. 27 and now is Dec. 10 and still waiting....... Our stove had scratches all around the handle area and a dent at the back. We called customer service and the rep Vince, whom we bought the appliances with and he told us to call customer service. Their customer service line make you wait at least 10 mins before someone will pick up. When they do pick up, they do not want to take responsibility to rectify the matter. It's always we'll get back to you and never return your call. We are so fed up with the company, so I decided to write a review. Do not buy appliances from this company. They just want your money.

I have been regaling in the bad reviews of Tasco while on hold with them. I had an alarm going off on my $10k Sub-Zero fridge on Tues night so called them. The guy kind of sneered at me because I had not changed the air and water filters since buying the fridge. Who knew? He then told me to call back on Wed and order the parts, they would be in on Friday. Called on Wed, transferred 4 times - head office told me i had to speak to a store, the store told me i had to call another company to order the parts. Sheer incompetence. Finally I got someone to order me the filters and he said they would be in Friday and someone would call me. Friday - no call, so I follow-up. Transferred 3 times again and told they didn't have the parts but they would make sure they were there on Saturday. Well, Saturday isn't convenient and my fridge has now shut down. Luckily it's cold outside so put all my perishables in a cooler and stuck it outside. Will never ever buy anything else from them.

So our kitchen designer suggested Tasco. They have a great deal on the 4 new appliances from Samsung. We purchased the extended warranty. So within 2 years our oven locked and the mother panel died. it took two weeks for the technician to come and find out what was wrong. He showed up 1 hour late. I was at home for the full day. It was a Friday, he showed up at 6pm no calls he would be late nothing. He was in the house all of 2 minutes. Said we need two parts. it took two weeks to get the parts. Second visit he was 1 hour and 45 minutes late. again no call or apology on his tartiness. Used my butter knife to try and open the oven. No such luck. after 30 minutes he finally opened the oven by removing the back panel. He replaced the two parts, it did not work. His recommendation was replacement. I was told Tasco would be in touch on Monday. I heard nothing. I called on Tuesday, they said they would look into what was going on. No call back. I called Wednesday afternoon, I was told that the technician needs to check out more with Samsung. They are not willing to replace right now. So I wait. They will be making a third attempt at fixing it. Replacing the thermometer. I am waiting to hear when the part is in. 7 weeks without a stove. Tasco said this is normal. Shame on tasco, I would not touch them with a 10 foot pole. I will continue to spread the word about the horrible service

I purchased a wine fridge from Tasco and was told it would be delivered in 4 weeks. After being pressured to pay my balance due to an impending delivery I was then told it would still be another week or two. A week later when delivery was scheduled I was told that the item is damaged and a new one will need to be procured. No date was provided as to when the new fridge would be delivered and when I asked for a date the customer service representative was very dismissive. At this time there still is no delivery date in sight. I would NOT buy anything from this company.

Tried to buy a fridge but were unsure about the LG fridge due to previous reviews that we saw stating it was noisy! Salesman talked us into it.. so we bought it and now it sounds like a freight train in my kitchen. We spent the next 2 months trying to return it and get another brand. Tasco would do nothing to stand behind the product! The salesmen and manager of the Richmond Hill store both told us the fridge was completely quiet and neither statement was true!! Never buy an appliance from Tasco- buy from Costco as they offer a 30 day money back guarantee.

We purchased over $45000 in applicances for a brand new home and also paid for installation. After Jay made his commission he completely ignored our calls and emails. We didnt get the fidge installed eventhough we paid for it. We even launched a complaint with their head office and they too have ignored us. DO NOT USE THIS COMPANY. You can potentially end of in a loss of thousands of dollars. We are now contacting our credit card provider and dealing with them to get a refund.
This is the horrible sales rep you want to avoid
JAY NAKRA
Sales Professional | Tasco Appliances

2111, Dunwin Dr , Mississauga, Ontario L5L 3C1

Phone: 905-275-1700

Jay.nakra@tasco.net

We went to Lawrence and dufferin branch today August 4,2018 morning time.we got there and this Indian guy starts giving attitude so lazy to discuss and his not giving us the quotation because it's company's policy he said...really?..so frustrating..because of what happened I will never set foot in that place again nor recommend it to my friends.

I ordered a higher end fridge with a special left swing door. The first time they delivered it was a right swing door, the second time they delivered the door was dented. I have been waiting since March for a replacement door and it is now the middle of June. Each call into customer service is getting me no help whatsoever and I am at my wits end. I would highly recommend that you not buy from the store. My salesman has been good and very apologetic, but TASCO customer service is simply are not delivering what I paid so much for. Very, very disappointing.

Don't buy from Tasco
Very Poor Service - Terrible after sales support
Misleading/Frustrating after sales support
2013 bought 4 appliances: Fridge, Stove, Over Range Microwave & Dishwasher our cost $8000 from Richmond Hill Store.
The microwave inverter component blew up 3 times Oct 2015, Nov 2016 Dec 2017.
No support from sales rep Vince who washed his hands of it and told us to call Comerco, & then Transglobal, etc - much frustration and long waits for service repairs each time - can you believe - the same part must breakdown 3 times before the appliance is replaced? After 3rd time, Comerco finally agreed to replace the original cost of $579 + taxes in a Tasco in store credit.(Dec 20 2017)
On Jan 4, we went to the Richmond Hill Store to choose our replacement. We had to deal with Vince again. He spent 2 hours and tried several tactics & phone calls to reduce our replacement amount of $579 as agreed to by Comerco.
1. He tried to reduce the credit because we had 5 years of usage-with 3 blowups.
2. He tried to reclaim $100 in store rebate we had received at the time of the original purchase for $8,000.
3. Finally,
he tells us we owe $381 to Tasco and we have to pay this if we want our new replacement microwave. Of the $381, $281 for delivery, installation & removal of a small appliance that we offered to take home ourselves - he refused. However, Comerco told us that some retailers don't charge , our luck Vince did. And Finally, $99 for an extended warranty we had to take from Tasco because it is not offered by Samsung.
We experienced underhanded, sneaky, mean spirited service from a nasty sales rep. We ended up paying an additional $381 for a microwave for which we had been given a legitimate total credit from Comerco.
LESSON LEARNED - Read Tasco Reviews on Home Stars before shopping and tell your friends
L&A Toronto

Never buy from this company Tasco! Salesmen are slick! There is a reason you can only put 20% on your credit card and the rest by Internet banking, because they know you will be upset over lengthy delays and damaged goods when they arrive! After sales service does not come close to being professional.