I have been regaling in the bad reviews of Tasco while on hold with them. I had an alarm going off on my $10k Sub-Zero fridge on Tues night so called them. The guy kind of sneered at me because I had not changed the air and water filters since buying the fridge. Who knew? He then told me to call back on Wed and order the parts, they would be in on Friday. Called on Wed, transferred 4 times - head office told me i had to speak to a store, the store told me i had to call another company to order the parts. Sheer incompetence. Finally I got someone to order me the filters and he said they would be in Friday and someone would call me. Friday - no call, so I follow-up. Transferred 3 times again and told they didn't have the parts but they would make sure they were there on Saturday. Well, Saturday isn't convenient and my fridge has now shut down. Luckily it's cold outside so put all my perishables in a cooler and stuck it outside. Will never ever buy anything else from them.