Tasco Appliances

Purchased all our kitchen appliances from Tasco with a few items on back order. The back order items never arrived. After pursuing Tasco for weeks, we decided to show up to the store. The store manager was rude, aggressive and frankly outright crass. She kicked us out of her office and told us to leave the store. The appliance rep was had a look of amazement at her approach to customer service. DO NOT BUY ANYTHING FROM THEM!!!

Great selection of mid to high-end products. Had to purchase a number of items for our home and they were able to bundle the purchase and add an additional discount for us. Purchase process was quick and easy.

I bought $30,000.00 worth of appliances from TASCO richmondhill.
The coffee machine was defective when delivered. I asked them to repare it they came three times within a month and ordered the wrong part, then they never came back to fix it. If they deal like this with regular customers as builders like me, can you imagine how they do with others.

I purchased new appliances from Tasco in November 2010 for my kitchen renovation. The salesman was extremely knowledgeable of all appliances and promotions at the time to help me make my choice. They provided the best price on the appliances and the most aggressive pricing on the 5 year extended warranty as well. The one criticism that I will have is there knowledge of exhaust fans. I would say that Tasco doesn't carry the latest exhaust fans on the market and does not really know the new features that they have. When going to Tasco, puchase only appliances and source the exhaust fan somewhere else. However, all appliances were delivered on-time and Tasco laid down protectors on the floor where it was necessary...well done Tasco!!!

I had a very bad experience with Tasco. I bought a few appliances from them and right from the start I had problems with the Microwave-Oven from JennAir. I called Tasco and they did nothing to help me. They do not have any weight with the manufacturers, their customer service is very poor . I even got in touch with their manager and for a while she never return my calls or emails. It took me 6 months and over 20 calls to solve the problem. I will never buy an appliance from Tasco again and will never recommend this store to anybody. Go to Sears they can get you any brand and if there is any problem you get much faster resolution. A very dissatisfied customer.

Peter is our sales rep and he's very responsive and helpful. He gave us the best price and the best service. The showroom is a bit small and old, compared to the tasco on kingston road. For us, it's ok as we know what we need.

We bought the KitchenAid line for our kitchen appliance and Samsung laundry set. Great products by far. I like the way that the showroom has a pretty full stock display for customers to browse around. The salesperson was more interested to sell a product quickly than to provide helful answers to inquiry.

Great selection in-store, knowledgable sales staff, but heaven help you if you need service. You will be looking at a huge wait (counted in WEEKS, not days). Just getting someone to answer the phone in the service department will be a 20 minute committment. Then I was put on hold again (I'm another ten minutes in to my second wait as I type this) Here's hoping you have a speaker phone. DO NOT GET THE EXTENDED WARRANTY FROM THIS COMPANY !!!

Our fridge broke one weekend and we made an emergency trip to the local Tasco to figure out our options for a new one.

The sales rep spent quite awhile with us that evening while we decided which one to choose and we ended up going with the Samsung RB196ACRS and delivery was confirmed for Thursday that week.

When the fridge was delivered we discovered damage to the kickplate at the bottom of the freezer and a dent in in the door. We also realised that it did not include an ice maker - something that was not made clear to us by the sales rep, in fact when we bought it he made mention of the fact that the the delivery guys would not do any water line hook ups and that the best he could do was recommend a plumber to us. Needless to say that plumber wasn't necessary!

We reported the damage to the door and kickplate to Tasco within an hour of the delivery and they assured us it would be taken care of. Weeks later and we are still being given the runaround by Tasco head office - apparently they have registered the service call with Samsung and are always going to call us back to give us updates yet never do. I do not even have any kind of incident number to follow up with Samsung myself. In addition we purchased the extra warranty from Tasco so we could avoid having any kind of troubles like this.

In a nutshell, once you have given them your money and they have delivered you a damaged product their communication and efforts to help you all but disappear.

I honestly could not recommend buying from Tasco given the aftercare service we've received so far.

Price was ok, but when I needed help with issues on 3 out 5 appliances, they were no where to be found. I called the rep and even the manager of the store and they completely ignored me. Had to call the head office to get a response.

Resulting from this experience, I would like to let everyone know to avoid this Tasco. Your hard earned money is better spent at another store where they value after sales and customer service.

This Tasco seem only interested in making the initial sale and not interested in supporting the customer after the purchase.

If Homestars would allow a negative rating, I would have given it to them.