Tasco Appliances

Tasco's radio ads claim that they offer great service. This is not true at all. Despite spending over $12000 in all major appliances as well as purchasing an extended warranty (on the advice of a highly trusted repairman), the service they offer is non-existent. It has taken us three months to get our washing machine repaired and it's still not done. Instead of fixing or replacing, they wanted to sell us a new machine. Unbelievable. Three months of hounding them to get service. I would not recommend this to anyone.

We bought all new appliances for the new house with extended warranty.

I was under impression that the post sales service is very good at Tasco - my experience was not that positive.
I found that everytime I call them for a warranty issue - as I bought a full parts/labour warranty - they keep stating that your part is not covered. Its very frustrating. As most places I buy parts/labour - the parts are covered - anyhow I have had to buy my own parts even though I paid a lot of money for the extended warranty.

3 days ago I purchased a fridge, range and dishwasher from TASCO's Mississauga location. The next day I called as there was a rebate that was not applied so I inquired how to get it, I was told by an associate that it was already applied to which I requested to cancel the order.

I emailed my rep Jeff P. who was nice enough to offer to look into it on his next shift, the following day I get a call from their distribution centre to arrange delivery, they confirm the day and when I asked what time I should expect them, I was told that I would get a call the night before. When I asked for a ballpark range I was told again I’ll get a call the night before. When I explained this would not work it fell on deaf ears and I was hung up on.

I email my Jeff P. and request to cancel the entire order, due to service issue and frankly the fear of future problems down the road and how they are addressed. I get a call on his next shift, I am essentially blamed for the issue and labeled difficult to deal with. The rep tries to salvage the sale but at this time my concerns outweigh the deal so I advised I would like to cancel the entire order.

I am told that since I am backing out of the deal, he "will make sure" I am charged the full deposit which in this case was $500. I make a trip to the store to make one last attempt to sort this out and get my deposit back. In speaking to Jeff and Jim the manager, I am told they will not consider doing anything. We discussed for about 45minutes with no results, all they were willing to do was threaten to call the police and at one point they even threatened to contact my employer and "let them know about my attitude" and standing angrily close to me while trying to be intimidating.

Jim the general manager made several accusations and was disturbingly rude and on occasion uninformed about the topic being discussed, he kept diverting the conversation, excusing himself for no reason from the conversation and making personal attacks, instead of trying to work with me to save the sale or at least what could be salvaged.

Needless to say now I have to fight through the courts for my deposit and will be spreading the news to who ever has any consideration of purchasing from them.

I purchased all my appliances from Tasco and regret doing so.

(miele cooktop, stove, subzero fridge, blomberg dw, panasonic micro, miele hood)

My dishwasher is a lemon. The service person they connected me with simply told me to read my instruction manual.

When that didn't work, I called Tasco back. I was told they would get back to me and didn't.

When I followed up once more, sure enough it was beyond warranty and they would not help out in any manner.

Not a good feeling after spending 25k on appliances.

Lots of options to browse through on showroom floor and friendly/helpful sales staff (Allan). They matched Costco's price on the model we wanted (saving us $1,300).

Delivery guys were very quick and professional and removed the old microwave at no additional charge to the $20 I paid to remove the old range. I used my own installer to hook it up so can't comment on that.

Last November we bought 4 stainless steel appliance from Tasco (a side by side fridge, a stove, a dishwasher and a microwave/hood). They were very enthusiastic to help us find what we wanted. BUT once we bought our appliances and had them delivered, we had to wait for almost 3 weeks to have them installed in the finished kitchen and we found out that there were a couple of things wrong with the fridge; screws missing from door handles, the surface of the doors didn't get all clean and shinny as they should be they were dull, and the name tag on the door was bended. I called them like 6-7 times and left messages with the salesman and the manger. Nobody got back to me and when I finally talked to the salesman he promised to talk to his manager, and never got back to me and finally they said that they can not help me!!! they sent me a defected fridge and I payed around $4000 for that bad fridge! What would you call this way of doing business?

I wouldn't recommend Tasco to my worst enemy. My experience with this company is hands down the very worst customer service nightmare I have ever had. I purchased a new stove January 2010 everything was fine until this past August when the oven part of the stove broke down.

I called Tasco's customer disservice department who told me a technician would call within 24 hours to schedule an appointment to see what was wrong.

When that didn't happen I called Tasco who gave me a work order number and the name of the technician assigned to the file.

When the technician finally got around to calling me back he told me he wouldn't be able to stop by until Sept 6th - a full week after I had first placed the call.

When the technician came by he told me a valve needed to be replaced and that he had to order the part from California which would take about one week and a half for the part to arrive.

The technician came by again after the part arrived only to discover that he had ordered the wrong part.

He then told me that he had to reorder the part and that it would take another one and a half weeks to order the part. When I asked him if the repairs would be made in time for Thanksgiving he gave a nonchalant reply that he could make no guarantees and that he would let me know when the part arrived.

I heard nothing from the technician or Tasco over the next two weeks about whether the part had arrived or not. The very least they could have done was give me a call to let me know the status of our order. Because of these considerable delays I had to make alternate arrangements and did not have use of my new oven over the Thanksgiving holidays.

Imagine not having full use of your stove for your Thanksgiving dinner!

On the Tuesday following Thanksgiving I called the technician again to find out what was happening with the oven part. He didn't bother calling back. I then called Tasco's customer disservice department to get some answers about what was happening.

The customer disservice representative told me the technician ordered the part nine days after discovering he had ordered the wrong part. And the worst part of it all - the customer disservice rep made no offer of an apology.

The customer disservice rep said the part should now arrive mid-October and that she would call me back when it was available. It's also hard to believe how after all of these delays that Tasco would not put a priority on this order and have the part shipped overnight.

Once again, neither the technician nor the customer service rep called to let me know when the part arrived. My patience wearing thin, I called a week later to find out what was happening. Once again, no apology from Tasco for yet another delay and a total lack of care and concern for the customer.

Fast forward another three weeks and more bungling by both the Tasco's customer disservice department and its technician, and the job was finally done. From end to end, it took a total of 2.5 months get my oven repaired. This after I even paid for the extended warranty. No apology or attempt at compensation was ever made by Tasco.

I've owned a lot of stoves and appliances over the years and when faced with similar repair situations with appliances purchased at Sears or The Bay I have always received exemplary service and attention both with their customer service department and their technicians. Their repairs never took more than two weeks and they were always focused on making sure my needs as a customer were taken care of.

Sure Tasco does stock some quality products, but should anything happen to your purchase you’re totally left in the cold. Once Tasco has your money you’re essentially kicked to the curb. And let's face it, everyone knows that even with top of the line appliances, parts do need to be changed over time. So please do yourself a favour, save yourself a lot of time, trouble and stress and DO NOT SHOP AT TASCO.

As a paying customer you definitely deserve better.

And yet another reason not to use Tasco, the company's response below to my message came almost 11 months after I posted my original message. This is exactly the type of attentiveness and timely service you can expect from this company.

Very expensive Kitchen appliance purchased. Was told this was top quality and premium brand. After less than half a year of usage, the appliance broke down. Tasco couldn't care less, as long as they have closed the sale and taken your money. Tasco is unethical and a poor excuse for business practices. They do not stand behind their products and you cannot trust them. Tasco has no integrity, they will sell you anything as long as they can make a dollar. Shame on them, this is a company that needs to go out of business. Consumers need to be protected from Tasco.

Thinking of Tasco? STOP! We purchased a number of expensive items from Tasco a few years ago. The worst mistake we ever made. Once they had our money they could care less. Items arrived damaged and missing parts and the service was abysmal. The extended warranty is a scam - best give that a wide berth. In our case it was used against us to delay replacing equiptment.

Please do not buy from this store, you will just want to shoot yourself if you EVER need service!

I bought a fridge from Tasco and I am very satisfied with it. When they dropped it off the workers were very helpful and installed it for me. I recommend Tasco because i had no problems with them.