We ordered a bedroom set from Sears Home. We had waited and looked a long time for the "perfect" set and finally found what we were looking for. We ordered the set and it arrived, in appropriate packaging, but when the packaging was taken off, the furniture was BROKEN! Needless to say we sent back the broken pieces and kept the rest. The replacement pieces arrived -- BROKEN! We sent them back. The third time they arrived broken, we sent back the whole set and demanded a refund. That took awhile to get and now, over 2 years later, we are still waiting for them to sort out the Sears points! I will not buy furniture from Sears Home ever again.