I agree with the other reviews posted on this site. The sales staff at Pratt are great, however, they do not build your home. In fact, when push came to shove with this builder, Cynthia was the only person who would answer my phone calls.
It’s difficult to find words to describe how I felt when I first walked into my “new house.” I think the best word is, “sick.” I was lucky enough to have my home slapped together in 8 weeks so that the builder could make my closing date. This is despite repeatedly telling them I could extend my closing date if they needed extra time. The quality of this rush job speaks for itself and is evident practically everywhere you look. The finished product (well almost finished product – I would not consider my house done yet) is shockingly bad. I’m not going to list items here because the list is too long. But I guess that’s what happens when painters and tilers are working night shifts to finish the house by the closing date.
I had concerns with the actual construction process right from the start – simple mistakes that it seemed no one was catching and a ridiculous error on how the foundations were poured (I’m not describing it here because I hope to one day sell this place).
When I tried to report the issues to Pratt, I was ignored. I eventually tracked down the Site Supervisor who, I will say, did everything she could to correct the issues. But I was eventually told I could no longer contact the site supervisor and the builder referred me to the design centre. When I tried to contact the design centre I was told “my contact” was on vacation until after my closing date which left me with no one to speak to about my build. Imagine my surprise when I went to the Pratt Office to pick up some samples and there was my contact (who was “on vacation”) working away.
Don’t be fooled by the pretty pictures in the brochure. That is not what you get. This has by far been the worst experience I’ve ever had purchasing a new house (and I’ve purchased several). My family has been in the construction industry for 3 generations, if we ever turned over a house like this to a home owner we would be out of business. I would not buy another house from this builder.