Napoleon Fireplaces

Fireplaces
24 Napoleon Road R.R. #1 Barrie ON L4M 4Y8
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Napoleon Fireplaces
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23%

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Reviews by rating (past 12 months)

Reviews for Napoleon Fireplaces

Average customer rating:
1.9 10 (11 reviews)

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Private User
Private User
Private User reviews Toronto, ON
10/10

Great product and reliable

A few years ago I got a Linear Fireplace, I am pleased with the product and don't a full finishing to make the Fireplace stand out more. I love there product and would recommend to anyone

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Private User
Private User
Private User reviews Brampton, ON
0/10

Napoleon Fireplace DANGEROUS!

napoleon fireplaces are dangerous! We were red tagged and asked for help but Napoleon kept making appointments and didn't show. The fact that we had young kid that could have been in harms way had we kept using the fireplace meant nothing. Napoleon shoved responsibility and accountability! For your safety - do NOT buy Napoleon

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Private User
Private User
Private User reviews Courtenay, BC
0/10

*AVOID* Product is Garbage

These things are cheaply made, poor quality and the company refuses to back up their product.
I unfortunately bought a Napoleon gas fireplace and have had ongoing problems since the day it was installed. The flame height does not change when the "change flame height" button is pushed, the remotes are cheap garbage, the blower fan is so loud I have to crank the volume in my tv, and in the event of a power outage, the unit automatically turns off.
If I could rip this price of junk out of my wall I would

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Carl
Carl
3 reviews Goderich, ON
0/10

Napoleon GX36-1 Fireplace Goes Bang

Most times when this fireplace lights (via the thermostat call) after a minute or so it goes "bang", Dealer suggested to only run the fireplace on low flame (that's great) and further advised me Napoleon would be of no help (stated at best Napoleon's customer support agents could read the manual); at first Napoleon said the fireplace should not go bang, weeks later they decided banging was acceptable. Great to hear a bang in the middle of the night, gives you that "unsafe" feeling. DO NOT BUY A NAPOLEON FIREPLACE UNLESS YOU ENJOY REGULAR BANGING.

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Meagan in Barrie
Meagan in Barrie
1 review Barrie, ON
10/10

Second Fireplace & New Furnace

Just got a new FP & Furnace with Napoleon. Had a great experience through and through. Im surprised about the bad reviews here. My sales person was great and the install time was decent. Would come here again!

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George in Barrie
George in Barrie
1 review Barrie, ON
0/10

PlazaMafire whd31nsb

So this unit is 10 months and it has quit won’t start and I have to pay

160$ to get a repair guy to look at it I am pleased to see you back you’re
Products LOL

0 of 1 people found this review helpful.
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Gord in Canada in Buchanan
Gord in Canada in Buchanan
1 review Yorkton, SK
0/10

Gas stove GDS60

Bought this stove. Brochure said "up to 35,000 btu's, high flame.
Installed stove using direct vent horizontal....manual said that instead of obtaining 27,500 btu (not 35,000 btu's) the existing office must be changed to a 21,000 btu one... thus at 78% efficiency I now have a stove that only puts out approximately 17,000 btu. Paid for 35,000 now only get 17,000. Napoleon just washes their hands saying bacically that's what you bought.... very disappointed. So was my Dealer as nothing in the brochure enlightens u to this fact. Don't buy.

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Jeff in Fredericton
Jeff in Fredericton
1 review Fredericton, NB
0/10

Napoleon Fireplace.

We purchased a Napoleon HDX40 Fireplace. When we unpacked the unit we noticed that there is a large scratch on the inside of the glass. We contacted Napoleon two months ago about warranty for the glass and have messaged them several times since. Napoleon will not respond. We have a Brand New $3500 fireplace that looks like crap and they do not care. Very poor customer service from Napoleon!!!

0 of 1 people found this review helpful.
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ColinJ in Toronto
ColinJ in Toronto
1 review Shanty Bay, ON
0/10

Napoleon Firplace

My Builder installed a Napoleon Direct Vent fireplace, the fireplace absolutely filled my house with an unbreathable obnoxious odur, they blamed Venting, the builder completely reinstalled the venting which had no effect in eliminating the smell.
They then said this was normal off gassing, we ran the unit for over 72 hrs with no change to the odor.
At this point I want this fireplace removed from my house and replaced with another brand that will not give off obnoxious odurs

1 of 1 people found this review helpful.
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More about Napoleon Fireplaces

We are North America’s largest privately owned manufacturer of quality wood and gas fireplaces (inserts and stoves), gas and charcoal grills, outdoor living products and heating & cooling HVAC products. We are the only gas furnace manufacturer made in Canada.
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.
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