The quality of their doors is not bad. However, their customer service is non-existent. A secondary lock at the top of the door was installed and it looks ridiculous. They took no responsibility for the misplacement of the lock and even had the audacity to tell me, "Now, if you are expecting your child to reach that secondary lock , you NEVER brought this up. " Take note, you must tell them if a child will be using your front door! People always ask me where we got our front door from, with the high lock that looks absurd. I tell the name of the company and advise strongly against using them!
- Company Response
The lock that is being referred to as ridiculous was provided by the customer. It's a mechanical lock that the customer absolutely wanted installed as a secondary lock on the door for use during prayer time when visiting the synagogue. The lock was NOT misplaced. If the lock was placed any lower the latch would have interfered with the mechanism of the primary lock and that would have been a disaster. We do not normally installed secondary locks. This was a favour we did. The husband appreciates it and apologized for the resentment shown by the wife. Unfortunately aesthetics & necessity don't always mix. We build beautiful, reliable, quality doors. Please visit us and see the work we do. You'll be very pleased.