We are a repeat customer of End of The Roll ... we used them probably around 2010 and we were very please with the quality of carpet and the installer (I think his name was Bob). Based on that experience we decided to use them again. Unfortunately the latest experience was a disappointment. The installer was poor, his lack of experience is noticable with not kicking/pulling and stretching the carpet leaving slack in the carpet and demanded cash payment when done.. the carpet over time has proven to be of porr quality and has knots pulling apart... I'm not sure if the company went under mgmnt changes but whatever changed its has went from very good to very poor.