I called the company to reupholster one living room chair after researching re upholstery shops in Mississauga through the internet. I felt comfortable with the simplicity of the website and nature of the person whom I called. Ossie (the owner)came in and was very humble and easy to speak to. He was very fair in his pricing and at the same time was eager to build a customer relationship. We agreed that day and when the chair came back I couldn't have been happier. I loved the process so much that since then, I had a headboard, and 3 more chairs upholstered with elite shoppe. I have many more projects to go and will continue to use this company to have the work done. I will highly recommend Elite Shoppe to everyone I know!