Great sales staff in the showroom. Rude installer and the worst follow up to remedy terrible installation. Aaron didn't return calls, emails or texts. Finally gave up when I really should have taken him to court. The only reason I even gave a 2 to the company is because the sales people are lovely and the rugs turned out beautifully. Unfortunately the wall to wall installation ensured that I would never shop here again and never recommend this company to anyone. Steer clear!
- Company Response
It is very disappointing to read this review as we have served several satisfied customers over the last 20 years. It is a shame that a website such as this exists to enable the few clients who are writing a bad review in effort to ruin a hard working, small businesses. eFloor is a business that we have built based on exceptional customer service and find this review infuriating as it seeks only to destroy and not explain the reality of the actual job.
That being stated, it is important to note that with this specific instance, there were a few issues to begin with that had nothing to do with our install: there was a problem with the sub floor that was not fixed prior to install especially in the master bedroom where the contractor attempted to fix a few times unsuccessfully. The project was rushed on their end as we were forced to install the carpet by doing the rooms first and the hallway afterward; this is detrimental to the install integrity as the carpet cannot then be stretched properly. It goes without saying that we notified all parties involved about this these issues, yet we were told to keep going. Additionally, we ordered new carpet for master bedroom repair three times at our expense and in the end, the angle was to change the carpet entirely.
It is unfortunate that Home Stars' reviews do not always contain the whole story and seek to benefit those with a skewed perspective.