This company is horrendous. Reason being, they are the HVAC company of choice, it seems, and I'm not sure why, for most of the builders around GTA. They must be cheap because their customer service is non-existent. I have just moved in a brand new condo town built by Daniels in Erin Mills and my A/C didn't work from the get go. They couldn't start it during the PDI due to the weather being too cold. Any way, I had a tech come and look at it, luckily I had someone available that morning, otherwise their only available repair times are M-F 8-4. Very convenient for most of us who work, wouldn't you say? Then, he said, he had to come again because he didn't have all the parts. Rescheduled for an afternoon. I had someone wait 4 hours for them, no show. They were kept at the morning appointment and Downsview didn't have the brain to send someone else knowing that. Again, brainless and useless customer service. I then gave up and told Daniels that I would like to set this up as a deficiency and they need to own up and have someone there, since they already have a key for my place. Needless to say, Downsview even stood up this person, the second time. If I had my own place, I would never hire this company to install my HVAC, but then again, they wouldn't need my business because all the builders in GTA give them business blindly, probably based on price, once again.