- Approximate cost of services:
- $200.00
- Company Response
Hi Bruce,
Thanks for the great review. We will share this feedback with the technician.
Hi Bruce,
Thanks for the great review. We will share this feedback with the technician.
Hi MP,
We do care. And we want to talk to you about your experience. We have already sent this review to our escalation team so they can investigate your issue, but, we need you to provide us with you name, address, and phone number (by private message) so we can pull all the call recordings and find out exactly what happened. As for your plan, you are correct, protection plans are one year terms and if a customer wishes to cancel the plan they must pay out the remainder of the term. This is very clear in the terms and conditions and our agents must disclose this to our customers. It’s unfortunate that you had such a bad experience, please send us your information so we can investigate your situation and use it as an opportunity to improve our customer service.
Hi Walter,
Thanks for the great feedback and we are happy to hear that the technician was able to assist you with other issues.
Hi Dawson, Thanks for the great feedback. We will be sure to pass on your comments to the technician.
Thanks for the great feedback Jim. We will track down the names of the technicians and make sure they are aware of this great review!
Thanks Allan. We really appreciate this feedback and we will be sure to share it with Ross and Sonya.
Oil to Natural Gas Converstion
Thanks for the feedback Sarah, we hope you're happy with your new equipment.
Thanks Brian, we will make sure Stan is recognized for his great work and efficient service.
Thanks Barbara, it's great to hear good things about our team. Hopefully you'll be just as pleased with our installation crew!
Hi Chris,
Thanks for the great feedback, we’ll pass this on to the technician and make sure he’s recognized for his excellent service.
Direct Energy