Enercare Home Services

The technician was not able to fix my leak in the shower stall because it was not covered under my plan. In other words it was not a plumbing problem but a deterioration of the shower waterproof membrane. However before leaving the technician asked me if there was anything else I needed fixed. I had a small leak in a drain pipe in my basement. He fixed the leak and showed me an old elbow pipe that was ready to fall apart any time.

The technician was prompt and called to confirm before coming to the appointment. Zahad was very professional, courteous and very patient with answering all of my questions. He explained everything he was doing and gave me important information regarding my furnace and humidifier. He did a great job and I am a very satisfied Direct Energy customer

The service technician that came to my home was amazing! He was extremely thorough, gave me helpful recommendations. He instilled a high sense of confidence in the service I received. The best service visit I have experienced as a homeowner for more then 25 years. Thank you.

Although the technician was in my home to provide furnace maintenance, he noticed a crack in my water tank which had the potential to be dangerous, and immediately made arrangements for us to have a replacement water heater installed the following day. Thank you.

I would like to pass on the great work done by the technician that visited my residence. The technician I had was Paul Forbes. He was friendly, knowledgeable, had a great sense of humor and also took the time to explain everything to me as I had a lot of questions. Thank you, J.H

The technician went over his work and gave me tips about maintaining an efficient heating system. He also went over other service options for the rest of the house including the water heater and insurance on our plumbing. He also left pamphlets about these and additional service provided by Direct Energy, which we appreciated.

The young man that came to my home was very professional. He discovered the problem and set about repairing it. He also outlined where the problem was and how he repaired it!

It always feels safer to have the heating equipment in my home checked and maintained by Direct Energy before the winter. Their knowledge and skiills are so important. Thank you.

The technician that came to my home was very professional, knowledgeable, and courteous. As well as Direct Energy, I would have no reservations recommending this particular technician to anyone, Thank you.

STAY AWAY FROM THESE GUYS BEFORE YOU GET A HEART ATTACK. It's been almost 2 weeks without hot water, they've sent over 7 technicians to look at it, they left my house without finishing the job,never told me what is the problem. Every one of them tried to leave the house because they won't admit they DON'T KNOW HOW TO FIX IT. I called the Direct Energy Services agents, they hung up on me when i am just asking for help and why are they providing me such irresponsible services! Transferred my call to a supervisor, i asked her is this how you train your agents? Hang up on their clients? She replied "Oh i am not involved with them, i don't know who you spoke with and there is NOTHING i can do" I am about to explode every time i speak with them!! I finally said ok, i am willing to pay $450 FOR A NEW FURNACE , NOW MAKE AN APPOINTMENT FOR ME . The technician called his manager, NO ONE PICKED UP, the tech or agents he spoke with just laughed at him for some reason... they are extremely unprofessional! Then the tech support said to him "THERES NO JOB YOU CAN'T DO, FINISH IT" and he replied "Ok i am telling you I DON'T KNOW HOW TO FIX THIS" (This was all on speaker phone, so my whole family heard their conversation) They are having internal issues themselves yet they charge me $45 service fees every month for this kind of customer service?
Today was my last chance given to them, i expected them to come between 10am-2pm for replacing the new water heater tank. Guess what, they left me a note saying "Sorry, we've missed you" at 12:30pm, no other information left for me. I called the planning division, i said the technicians never called, never rang the doorbell and just left me a note. He reached for those guys and THEY ARE ALL GIVING FALSE INFORMATION! He said they called and no one picked up, they were knocking on the door for several times. DO THEY NOT KNOW THERE IS SOMETHING CALLED A DOORBELL???? Oh.my.god. I know what they are trying to do to me, they are forcing me to cancel their services then they won't need to provide me the new tank and i will have to find someone else for extra costs. NOW I AM STUCK!