Enercare Home Services

Drain Services
ON L6A
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Enercare Home Services
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80%

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Reviews by rating (past 12 months)
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Reviews for Enercare Home Services

Average customer rating:
8.1 10 (4450 reviews)

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Daisy from Brampton
Daisy from Brampton
1 review Brampton, ON
10/10

Furnace Service

Heating & Air Conditioning review in Brampton
Assisted Review

An assisted review is collected by a contractor on behalf of the homeowner after their work is completed. The homeowner must confirm the text of the review and may make any changes she or he deems appropriate. The homeowner then assigns the contractor a review score out of 10. Assisted reviews receive the same scrutiny as other reviews and must follow our review guidelines.

Recently we had to have our hot water tank replaced October/14. We called the evening at 10:30 and got an appointment for the next morning and had the new tank installed the same day. the 2 men who installed it was very efficient and polite. the staff who answered the call and the person who first came to check it out were also polite. thanks.

Approximate cost of services:
$0.00
1 of 1 people found this review helpful.
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Jim from Brampton
Jim from Brampton
2 reviews Brampton, ON
10/10

Furnace Service

Heating & Air Conditioning review in Brampton
Assisted Review

An assisted review is collected by a contractor on behalf of the homeowner after their work is completed. The homeowner must confirm the text of the review and may make any changes she or he deems appropriate. The homeowner then assigns the contractor a review score out of 10. Assisted reviews receive the same scrutiny as other reviews and must follow our review guidelines.

Service Tech name Paras was just excellent doing our furnace and fireplace maintenance. He is anew asset for your company. He makes the customer feel like you are valued. He goes beyond just doing a job and adds value to your company.

Approximate cost of services:
$13.99
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Company Response

Thansk Jim. We're happy to hear this feedback and hope your fireplace and furnace keep you warm this winter!

Janice Turosky from Mississauga
Janice Turosky from Mississauga
5 reviews Mississauga, ON
10/10

Furnace Service

Heating & Air Conditioning review in Mississauga
Assisted Review

An assisted review is collected by a contractor on behalf of the homeowner after their work is completed. The homeowner must confirm the text of the review and may make any changes she or he deems appropriate. The homeowner then assigns the contractor a review score out of 10. Assisted reviews receive the same scrutiny as other reviews and must follow our review guidelines.

It was quick to get an appointment. I appreciated that the service person called to say he was on his way and on-time. Polite and clean service person. Direct Energy called to remind us that it was a service we were paying for, that I was unaware of, so I arranged an appointment. It was an easy process which brings peace of mind.

Approximate cost of services:
$65.00
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Wendy from Toronto
Wendy from Toronto
2 reviews Toronto, ON
9/10

Furnace Service

Heating & Air Conditioning review in Toronto
Assisted Review

An assisted review is collected by a contractor on behalf of the homeowner after their work is completed. The homeowner must confirm the text of the review and may make any changes she or he deems appropriate. The homeowner then assigns the contractor a review score out of 10. Assisted reviews receive the same scrutiny as other reviews and must follow our review guidelines.

The service was very thorough and he seemed to go the extra mile to make sure everything was set up properly and that my heating system will be working correctly.

Approximate cost of services:
$271.50
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William from Ottawa
William from Ottawa
1 review Ottawa, ON
8/10

Water Heater Service

Water Filtration & Purification review in Ottawa
Assisted Review

An assisted review is collected by a contractor on behalf of the homeowner after their work is completed. The homeowner must confirm the text of the review and may make any changes she or he deems appropriate. The homeowner then assigns the contractor a review score out of 10. Assisted reviews receive the same scrutiny as other reviews and must follow our review guidelines.

I have also provided feedback through your customer service response form. Based on this service I will definitely consider Direct Energy for my furnace servicing. I will contact you. Also the agents at the 1-800 number are always very courteous.

Approximate cost of services:
$0.00
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Marie from Milton
Marie from Milton
1 review Milton, ON
10/10

Central Air Install

Heating & Air Conditioning review in Milton
Assisted Review

An assisted review is collected by a contractor on behalf of the homeowner after their work is completed. The homeowner must confirm the text of the review and may make any changes she or he deems appropriate. The homeowner then assigns the contractor a review score out of 10. Assisted reviews receive the same scrutiny as other reviews and must follow our review guidelines.

I was not on site when the crew did the job but my brother was and he said they were excellent. Everything from the Sales Rep to the installers, has been a very positive experience.

Approximate cost of services:
$1.00
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Company Response

Thanks Marie. If you have any questions or concerns please don't hesitate to contact us. Making sure you're comfortable with your new equipment is a priority for us.

Jack Brass from Toronto
Jack Brass from Toronto
6 reviews Toronto, ON
0/10

Repair Samsung Dryer

Appliance Repair review in Toronto

We called Direct Energy on November 12, to repair a Dryer under our home service coverage, for which we have paid monthly premiums for over 10 years.

We were told that we would receive a call to arrange an appointment within 24 hours fromTrans Global Services, Direct Energy's appliance repair contractor.

The call from Trans Global Services was not received, so we contacted Direct Energy once again. The Direct Energy agent contacted, Trans Global Services and could only arrange for a service call on November 24.

When I indicated my dissatisfaction with this unreasonable wait, I was told that this was the earliest that Trans Global could make the service call.
I had called Direct Energy on three subsequent occations in order to escalate this issue but did not receive a response.
I was able to to find an appliance repair service on Homestars and have our dryer repaired in 1 day, at my own expense.

Approximate cost of services:
$260.00
1 of 1 people found this review helpful.
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T. P. from Toronto
T. P. from Toronto
2 reviews Toronto, ON
10/10

Furnace Maintenance/Heating Protection Plan

Heating & Air Conditioning review in Toronto
Assisted Review

An assisted review is collected by a contractor on behalf of the homeowner after their work is completed. The homeowner must confirm the text of the review and may make any changes she or he deems appropriate. The homeowner then assigns the contractor a review score out of 10. Assisted reviews receive the same scrutiny as other reviews and must follow our review guidelines.

The customer service representative was well informed and courteous. The technician was prompt, on -time, thorough and cleaned up after service / maintenance of furnace. This interaction exceeded my expectation.

Approximate cost of services:
$365.00
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Company Response

Thanks for the great review. Our technicians are very respectful of our customers and their homes. Happy to hear we exceeded your expectations.

Michel from Ottawa
Michel from Ottawa
1 review Ottawa, ON
10/10

Water Heater Service

Water Filtration & Purification review in Ottawa
Assisted Review

An assisted review is collected by a contractor on behalf of the homeowner after their work is completed. The homeowner must confirm the text of the review and may make any changes she or he deems appropriate. The homeowner then assigns the contractor a review score out of 10. Assisted reviews receive the same scrutiny as other reviews and must follow our review guidelines.

The technician was very polite, he was caring about our little French Bull dog and he also contacted a plumber to get the problem corrected for us. Thank you! !

Approximate cost of services:
$0.00
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Company Response

Thanks Michel. One of the great things about working with Direct Energy is that we offer whole home solutions, from heating / cooling to plumbing service and repair.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.
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More about Enercare Home Services

As one of North America's largest home and commercial services and energy solutions companies, Enercare is a leading provider of water heaters, water treatment, furnaces, air conditioners and other HVAC rental products, plumbing services, protection plans and related services. With operations in Canada and the United States, Enercare serves approximately ...
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