Decor Rest Furniture

Furniture Designers & Custom Builders
Vaughan ON L4L 8N6
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81%

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Reviews by rating (past 12 months)

Reviews for Decor Rest Furniture

Average customer rating:
8.1 10 (125 reviews)

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matt in Toronto
matt in Toronto
1 review Toronto, ON
2/10

Armchair

I recently purchased an armchair from DecorRest. After 6 weeks I called the store to ask when I might expect it and they had forgotten to make it, even though I had paid in full. I had to wait another long time and have made no effort to apologize or anything. I wouldn't recommend them; they have no connection with the consumer.

Approximate cost of services:
$800.00
2 of 3 people found this review helpful.
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Company Response

Hello Matt,
Although your information is 6 years old we feel compelled to write and inform you that Decor-Rest has very strict guidelines in place for receiving orders. We have ISO 9001 certified systems in place and are very detailed about how we receive and then enter orders. We enter all orders same day or if received after 4:00 pm there is a chance they would be entered into our system next morning and definitely within 24 hours of receipt. For accuracy we only take orders by email, fax and EDI.
We are saddened to read your complaint as we have cannot discern which retailer, what was the situation, did the Retailer forget and then send in once you called? We would keep notes in our computer system if that was the case. You may still contact us at info@decor-rest.com so we can invite you for a cappuccino and show you our operation. We have no way of knowing how your situation ended…we only hope that you received your armchair and are enjoying it.

Anne-Marie in Guildwood
Anne-Marie in Guildwood
3 reviews Scarborough, ON
8/10

faux suede sectional sofa

After our home renovation we purchased a faux suede sectional sofa from Decor-Rest. It is incredibly comfortable and the lay-out is perfect for relaxing, entertaining, watching t.v., etc. We just had it delivered a few weeks ago but so far it's been my family's favourite sofa! It's too early to know how it will hold up to wear and tear and cleaning, etc. I'll update when this is known.

Approximate cost of services:
$2,400.00
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Rachel in Woodbridge
Rachel in Woodbridge
2 reviews Mississauga, ON
10/10

Sofa for Family Room

We have recently bought a new home and were really impressed with the friendly service and value for our money. The team at Decor Rest made us feel comfortable and at home and were very accomodating at meeting our need

Approximate cost of services:
$4,000.00
0 of 1 people found this review helpful.
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Michelle in Burlington
Michelle in Burlington
1 review Toronto, ON
8/10

Fabric Sectional

I purchased a large sectional in Polyester/Cotton velvet from Decor Rests S&C line. I was quite pleased with the quality for the price point, although I know that there are upholstery manufacturers out there with much better quality. However, their prices are also just as dear. I am in my early 30s and will have children running around soon. I liked the styles and the fact that I could get a fairly good sofa that I don't have to worry about with a 3 year old running around.

The cushions are not ruler straight, but it is quite an overstuffed piece, so I really don't think that they should be. The seams are fine. Yes the fabric could be a bit more luxurious, but I had decided to spend less on the couch and more on hardwoods, etc. in the house itself. It is really all about allocating your resources. Perhaps in 15 years, I will purchase something more expensive when I have fewer demands on my money.

I have yet to determine the wearability of the fabric and whether or not the piece will stand the test of time as I have only had the piece in my home for 6 months. However, with regard to wearability, I find that even the most expensive of manufacturers can have fabrics that wear quicker than others in the same line and I find it depends more on the fabric type itself than it does the manufacturer.

If we could all afford $10,000 custom sofas, then there would be no bad reviews, however, for this shopper, the price point was right for the size of sofa. If I get 5 years out of it, I will be less diappointed than if I got 10 years out of a much more expensive piece. I'll keep you posted on the sofa's progress.

Approximate cost of services:
$2,500.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
1 of 1 people found this review helpful.
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PKS in Markham
PKS in Markham
1 review Toronto, ON
10/10

One sofa, two love seats

For the first time we bought a sofa for the family room which was white with a floral design. Everyone thought that we had made a wrong decision but that sofa 20 years on is still amazing. My next sofa will also be Deco-Rest!

Approximate cost of services:
$3,000.00
1 of 1 people found this review helpful.
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Company Response

Thank you for your kind words. We are pleased to hear that you are satisfied with our product that lasted for so many years! Sorry for the delayed response as our social media team is now aware of HomeStars. If you did make another purchase with us, feel free to share it on our Facebook page (www.facebook.com/DecorRest) We hope to hear from you soon!

- Decor-Rest Team

Unhappy in TO
Unhappy in TO
1 review Toronto, ON
2.3/10

Leather Sectional

How disappointing ! I bought a decor-rest leather sectional, I waited patiently, for over 3 months for it, and when it was finally ready, it looked like they made it an hour. All that money, and the seams are all crooked, and the cushions don't fit. One end of the sofa has an open end chaise, the pillow is about 4 " too large for it. It overhangs and looks horrible ! Decor-rest has no customer service department, and there was no one there to respond to my inquiries. Or even to help me resolve the problem. They do not respond to emails. I would not reccomend them, as I am stuck with an expensive poorly crafted sofa. Also, if you go into their showroom at 400 & 7, they kick you out if you aren't there with a representative from a retailer.

3 of 3 people found this review helpful.
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Company Response

We are truly sorry that you had an unpleasant experience! Please accept our sincere apology for the late response as our social media team is now aware of HomeStars. We know we are getting back to you 8 years late, but kindly allow us to communicate with you by emailing us at info@decor-rest.com. Provide a contact number and name so we could get a member from our team to contact you as soon as possible. We hope to hear from you soon!

Stouffville Ontario
Stouffville Ontario
1 review Toronto, ON
2.3/10

decor rest furniture

Purchased decor rest blue sofa & loveseat. Within 6 months it started to pill everywhere. Contacted large Newmarket store where I purchased it & they advised contacting Decor rest direct.
I sent three e mails and 1 call and absolutely Nil Response. Would never purchase product from that Company again, The couch is now about 16 months old and looks worse than one the cheapest pieces of furniture I purchased and lasted for 8 years with no problems. Very very disappointed in fabric and no response from the Company

3 of 3 people found this review helpful.
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Company Response

Please accept our sincere apology for the late response as our social media team is now aware of HomeStars. Although we are 9 years late, we would like to get in contact with you to discuss your unpleasant experience. At your earliest convenience kindly email us at info@decor-rest.com with a contact number and name so we could get a member from our team to contact you as soon as possible.

Deb from Toronto-387
Deb from Toronto-387
8 reviews Toronto, ON

First Review

10/10

residential furniture

Huge showroom near Hwys 7 & 400 is open to public. Shop here if you are looking for contemporary furniture that speaks quality. We decided to go with a daybed as our main sofa and we just love it. Delivery time is very reasonable, unlike some places where you're liable to forget what the piece you ordered looks like. Only caveat is choice of fabrics is endless - good news for some, not so good for others .

0 of 1 people found this review helpful.
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Company Response

Thank you for your positive feedback! We are pleased to hear that you found what you were looking for, many years ago. Sorry for the late response as our social media team is now connected with HomeStars! We hope you continued to support Decor-Rest Furniture.

Sincerely,
Decor-Rest Team

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

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