I am very disappointed with the Bad Boys organization.
When I purchased the Washer & Dryer from you 3 weeks ago
from the Sales person Mr. Mohammed he said I would be able to arrange the delivery day and time in order to facilitate my schedule.
Now I am informed that I am unable to know the time frame of
my delivery for Jan 3 until the morning of that same day.
I have taken this day off work to accommodate the delivery
however as I have the day I would like to plan to take care
of other things as well during the day but I am unable
to plan my schedule for the day as I will not know the time
frame of the delivery until the morning of the delivery day
This is unacceptable as I have dealt with other organization
that provide advance day and time schedules within a 3 hour
period so that people can plan other things as well during the
day in order to be more productive in getting as much done
in that day as possible.
Not knowing until the day of the delivery does not allow me to
plan any other thing until I get the call from them regarding
the delivery time and at that time it is too late to get any other
thing done that day so basically I am forced to waist my day
just for this delivery to occur.
When I tried to explain this to the person who picked up the
phone they just explained that this was the policy. When I asked
to speak to Mr. Lastman they said they are not allowed to pass messages or calls directly to him so I asked to speak to a Manager they said they would transfer me and then hung up on me. When I tried to call back they just put me on hold and never picked up so I hung up and called again and they did this again and again avoiding my call.
I am not happy at all with this ridiculous policy and sent an email
to the store to ask Mr. Lastman to call me personally and explain to me why Bad Boys has this ridiculous policy when Nooooobody else has such a policy other than Bad Boys.
A very dissatisfied customer