Brock Doors & Windows Ltd.

Windows & Doors Installation & Service
Brampton ON L6T 4X6
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Reviews for Brock Doors & Windows Ltd.

Average customer rating:
9 10 (2811 reviews)

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Private User
Private User
Private User reviews Toronto, ON
0/10

Window order

Fair warning for people who need their windows installed within a certain time line. This company will fail to meet their promises. Brock Windows takes on as much work as possible by advertising deep discounts encouraging people to use their products and services. Their timelines are not to be trusted. Trying to get a refund for windows that were measured incorrectly is even harder! If you do not have a timeline for installation and the windows are a direct replacement of existing windows than no worries. If you are enlarging windows or adding new windows for a reno do yourself a favour and look for a company that is equipped to do the job.

Approximate cost of services:
$6,000.00
1 of 2 people found this review helpful.
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Company Response

Hello Mr. P,
We appreciate your concern for our future client’s satisfaction, but we can guarantee that we are a very reputable company that works hard to ensure our clients are well taken care of. In your particular case, you received very prompt responses from your salesman regarding sizing for your cut out- ultimately, your contractors were wrongly advised of the width and height and your window would not correctly fit the cut out. For those unforeseen reasons, we were not able to provide you with your particular timeline.
At this moment in time you are unwilling to accept your custom order, but your contract states you cannot deny us delivery of the product as it has already been ordered and delivered to our location. If you do not want the installation performed by our company that is not a problem. But unfortunately, we cannot issue you a full refund as you have asked us, for those reasons stated above. We wish to discuss this further with you at your earliest convenience. Thank you for your feedback!

Mike in Bolton
Mike in Bolton
2 reviews Caledon, ON
10/10

Window replacement

Excellent service from beginning to end. Andrew, our sales guy, was fantastic, went through our options with us and answered all of our questions. Colin, our installer did an amazing job, windows look great. We would definitely recommend Brock.

Approximate cost of services:
$8,000.00
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Company Response

Hi Mike! We're happy to hear that the entire process was seamlessly executed for you. I will be sure to let Andrew and Colin know of your happiness. Thanks for the great feedback!

Janelle in Scarborough
Janelle in Scarborough
1 review Toronto, ON
10/10

New Patio Doors

We saw an ad for Brock Doors and Windows on television and read the reviews. The reviews were excellent so we decided to give them a try.
Benon our installer did a great job. He was efficient and tidy. He informed us that he would not leave until we were completely satisfied with the job. Communication was excellent with Angelyka who worked out of the office. We would recommend Brock Doors and Windows to others.

Approximate cost of services:
$2,465.00
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Company Response

Hi Janelle! We're glad to see that our reviews played an influence on your decision to go with Brock. We're also very happy to see that you're now one of them! I will be sure to notify both Benon and Angelyka of your pleasure with what they provided for you. Thank you for recommending Brock!

Nancy in Toronto
Nancy in Toronto
1 review Brampton, ON
8/10

Windows

We had basement windows installed. The salesman and the installers were great. The installers managed to get into a couple of very tight spots and did an EXCELLANT job
Thank yoy

Approximate cost of services:
$750.00
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Company Response

Hi there Nancy, we're happy you liked your installers! Thank you so much for leaving your feedback with us.

TL in Whitby
TL in Whitby
1 review Whitby, ON
2/10

Window Replacement

I had 5 windows replaced by this company in October 2011. The salesman came to my home and sold me on the company's reputation, product, and warranty. The installer was amazing. He completed the job in a timely manner and he left no trace of him being in my home. I could have written a review about the company back in 2011 and it would have been stellar based on the service but I wanted to wait to see how the windows would hold up during a full winter. The winter of 2011 was relatively mild and I had no problems with the windows. However, the winter of 2012 was a different story we had the famous ice storm and extremely cold temperatures. I believe it was the day after Christmas in 2013 when I looked out the window to see a crack forming in the upper right corner of one of the windows. Given that it was the holidays, I called them in January 2014 to let them know that a crack was starting in one of the windows. I figured that I would have no problems given the iron clad warranty that the sales guy, John (I believe that was his name) had sold me on. To my dismay, cracks were not covered and it was going to cost me a minimum of $200 to have the window replaced. Needless to say, I was very upset. I finally got over the upset and called them on July 19, 2016 to have the window replaced. I gave the lady the serial number of the window, which was sufficient last time for a replacement estimate but not this time. I am still waiting to hear back.

Approximate cost of services:
$4,000.00
1 of 1 people found this review helpful.
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Company Response

Hi TL, I am very sorry to hear you're dissatisfied at this moment. We're looking to resolve this issue for you, I spoke with the service department as well but due to lack of information pertaining to your file, I cannot look you up and contact you regarding this. We're happy to hear you were pleased with your initial installation & installer, and do apologize for the crack that resulted from the extreme temperatures from the infamous ice storm, but we'd be more than happy to replace your existing window. If you could, please call Steavi at (905)791-2850 Ext. 208 at your earliest convenience and we will get this resolved.

Private User
Private User
Private User reviews Burlington, ON
10/10

windows and patio door

Gino and Mike replaced windows and patio door in my townhouse in a most efficient way and replaced the shutters at my expense. All told I would highly recommend Brock for their product and service. A job well done!

Approximate cost of services:
$950.00
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Company Response

Hello there, thank you for commending Gino and Mike for their recent work on your townhome. We're very pleased to hear you are very satisfied with their efficiency! Thank you for recommending our company and all we provide. It is greatly appreciated, thanks!

Private User
Private User
Private User reviews Toronto, ON
10/10

Window Replacement

Replaced all 15 windows in our bugalow. Retrofit installation; casement, awnings and a few sliders in the back basement. They look amazing the colour is great. So nice to get sir through the house. The install was as scheduled. Installers were excellent. No issues or problems at all, very happy.

Approximate cost of services:
$21,000.00
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Company Response

Hello! Wow, that's a big project. It takes a lot of commitment to go forward and replace all of your homes windows. We're very grateful that you decided to go with Brock. We're also pleased to hear that it increased your homes appearance and that you're very happy with the results. Thank you for leaving us with your wonderful feedback!

Bigbrutus in Nepean
Bigbrutus in Nepean
1 review Brampton, ON
10/10

2windows and a Patio door replacement

From the moment I spoke to,sales man till windows and door were in stalled,my wife and I had a great experience. The work was done in a timely mater And very professionally .deffinately would recommend Brock doors and windows ,thanks for a great job well done!
Gord Andrews
Brampton on

Approximate cost of services:
$4,200.00
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Company Response

Hi Gord! Thank you for leaving such a lovely review for us, we're glad you found everything to be exactly to your liking and professionally executed. We greatly appreciate your recommendation of our company! Thank you so much!

Private User
Private User
Private User reviews Ajax, ON
10/10

window and patio door replacements

We had all of the windows and the patio door replaced and are very happy with the results. I would like to mention Angelyke the project co-ordinator, Suzette in the office who got back to us quickly and especially to Ziggy and his assistant who installed everything. This was on a pretty hot day and they were here for over 8 hours. They put protection down on our floors and walls, cleaned up and took all of the old windows away. They were polite, pleasant and answered questions as the day went along. Would definitely recommend them.

Approximate cost of services:
$7,200.00
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Company Response

Hello, I'm very happy to hear you're satisfied with the results of your project! Thank you for mentioning Angelyka, Suzette and Ziggy for all the services they provided for you in an effective manner. It's wonderful to hear that Ziggy and his team worked efficiently to get the job done while protecting your home from any damage or debris. Thank you so much for the recommendation!

Solar in Toronto
Solar in Toronto
1 review Mississauga, ON
10/10

Window replacement

All the windows in my two-storey house were replaced by the condominium corporation a few months ago. The people from Brock arrived on time and replaced all the windows over a 2 day period. They were very friendly and courteous and lay mats all over the house when replacing the windows. They even took off their boots when in the house, thus minimizing any mess. The windows are of high quality and are easy to clean. Workmanship was of high quality and they took pride in their work. They cleaned up after themselves when the job was done. I am very satisfied with Brock and would definitely recommend them.

Approximate cost of services:
$5,000.00
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Company Response

Hi Solar! We're very pleased to hear of your happiness with your installers, and that you found their workmanship to be of high quality. Not only that, but it's wonderful to hear of your recognition towards the windows quality and just how easy they are to keep clean. We'd like to thank you for taking the time out of your day to review your experience. We're so grateful!

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Brock Doors & Windows Ltd.

Windows and Doors

Brock Doors & Windows Ltd. has a solid reputation for quality and craftsmanship in the home renovation industry. One of the first to bring vinyl windows to Ontario homeowners, Brock has always recognized that improved technology and quality materials can maximize your home’s heating and cooling efficiency.

Sales and Installation of Windows, Entrance Doors, Patio Doors & Hardware. Our Manufacturer, North Star Vinyl Windows, carries 100% Canadian Windows and Doors.

CATEGORIES
Windows & Doors Installation & Service
PRODUCTS
Windows, Entrance Doors, Patio Doors
SERVICES
Sales & Installation of Windows & Doors
BRANDS
North Star Windows & Doors
STYLES
Casements, awnings, single & double hung tilts, single & double sliders, bay windows, bow windows, picture windows, etc.
SPECIALITIES
Windows & Doors
WEBSITE
https://www.brockwindows.com
YEAR ESTABLISHED
1990
NUMBER OF EMPLOYEES
100
RETURN POLICY
Unknown
PAYMENT METHOD
Cash, Interac, Cheque, Visa, MasterCard, Financing (TD/Enbridge/Snap Financial/Wells Fargo)
LICENSES
Metro Licences
MEMBERSHIPS
SAWDAC, BBB, BILD, Renomark, Window Wise
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
PROJECT MINIMUM
None
BONDED
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
Lifetime Warranty
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.