Fair warning for people who need their windows installed within a certain time line. This company will fail to meet their promises. Brock Windows takes on as much work as possible by advertising deep discounts encouraging people to use their products and services. Their timelines are not to be trusted. Trying to get a refund for windows that were measured incorrectly is even harder! If you do not have a timeline for installation and the windows are a direct replacement of existing windows than no worries. If you are enlarging windows or adding new windows for a reno do yourself a favour and look for a company that is equipped to do the job.
- Approximate cost of services:
- $6,000.00
- Company Response
Hello Mr. P,
We appreciate your concern for our future client’s satisfaction, but we can guarantee that we are a very reputable company that works hard to ensure our clients are well taken care of. In your particular case, you received very prompt responses from your salesman regarding sizing for your cut out- ultimately, your contractors were wrongly advised of the width and height and your window would not correctly fit the cut out. For those unforeseen reasons, we were not able to provide you with your particular timeline.
At this moment in time you are unwilling to accept your custom order, but your contract states you cannot deny us delivery of the product as it has already been ordered and delivered to our location. If you do not want the installation performed by our company that is not a problem. But unfortunately, we cannot issue you a full refund as you have asked us, for those reasons stated above. We wish to discuss this further with you at your earliest convenience. Thank you for your feedback!