Brock Doors And Windows

Windows & Doors Installation & Service
278 Orenda Road Brampton ON L6T 4X6
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91%

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Reviews by rating (past 12 months)
Verified by HomeStars
Best of 2020 winner 6 timesBest of 2020winner 6 times
Giving Back Award winner 2 timesGiving Back Awardwinner 2 times

Reviews for Brock Doors And Windows

Average customer rating:
9.2 10 (2644 reviews)

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Lucas in Markham
Lucas in Markham
6 reviews Markham, ON
2/10

Sales OK, Installation OK, Poor Post-Sale Support, Non-Existent Customer Support...

Pre-sales was great, sales person was friendly. Ordered a nice door and window unit with expensive finishings, probably over paid, but I liked the sales person.

Upon delivery, wrong parts were delivered - the specific finishings I asked for were not installed on the door. Unfortunately I noticed this after my old door and windows were taken down. Brock was not able to deliver on what I wanted - the parts were not available with my specific combination. It took months of negotiations and involvement with the BBB before it was resolved.

Since then, the product has since failed multiple times due to defects. I have had multiple service calls, problem is that each time it takes 3 to 6 months to get a replacement. Not only that, their supplier routine screws up orders - wrong parts, defective parts, etc. Also, service department is hard to reach, does not call back, takes weeks of phoning to get a status update. I've had to call service 3 or 4 times - so yes, I've spent years dealing with Brock...

Brock looks good up front, but Brock ultimately fails to deliver.

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Company Response

Lucas,

We're sorry to hear that your experience did not live up to the expectations we set for our clients to receive. We'd like to ask if you could kindly connect with our general mailbox with further information pertaining to your file and any outstanding items you have relating to your renovation, as the information listed is not sufficient in locating your customer file.

We apologize for the difficulties you experienced, as this is in no way acceptable or our standards of service.

Kindly connect with us through info@brockwindows.com, and we will work towards a rectification plan. Your satisfaction is incredibly important to our team and we look forward to resolving this alongside you.

All the best,
Steavi Potter
-
1-800-449-3808
info@brockwindows.com
Brock Doors & Windows Ltd.

Private User
Private User
Private User reviews Toronto, ON
10/10

Full House Windows (20+ Windows)

Great team that worked efficiently and effectively to get the job done. Would highly recommend Brock again. Very polite staff that will work with the customer to help them reach their end goal.

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Company Response

Hi there,

Thank you for the 10-star review & for choosing Brock Doors and Windows as your supplier of choice. We appreciate your recommendation of our products and services and are glad to see that everything from consultation to completion went harmoniously.

Kind regards,
Brock Doors & Windows Ltd.

Alpa in Toronto
Alpa in Toronto
0 reviews Toronto, ON
10/10

Great Bedroom Window Upgrade

My bedroom window needed an upgrade badly. I researched reviews and found Brock to be right up in the list. I thought it would cost me a lot but actually they gave a very reasonable quote. Their installation was professional and we are very happy and warm as the bedroom doesn't feel freezing any more. Hopefully it will stay cooler in the summer as well. Their sales rep Arthur was a wonderful guy to deal with and he made things easy for us.

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Company Response

Hi, Alpa!

Thank you for the outstanding feedback. We're thrilled to see you've joined our list of satisfied clients. We appreciate your trust in our company & are happy to hear that your quotation was reasonably priced and that your new bedroom window is performing as it should. Come the Summer months, you'll notice the effects of your highly efficient North Star window replacement.

We will be sure to let your representative, Arthur, know of your contentment with his service.

All the very best,
Brock Doors & Windows Ltd.

Daren in Ajax
Daren in Ajax
0 reviews Oakville, ON
10/10

Awesome quote and installation

Brock installed 10 windows this season. Fabulous service from quote to installation. Appreciated the professionalism and care for our home even with the added challenges from COVID-19. Thanks Brock for a fabulous job.

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Company Response

Hi, Daren!

Thank you for choosing Brock for your 10-window replacement project. We're thrilled to see that your experience from consultation, to installation & beyond went exceptionally well. We appreciate your trust in our team & are grateful to have had the opportunity to work with you and your home.

Kind regards,
Brock Doors & Windows Ltd.

Eric in Toronto
Eric in Toronto
1 review Toronto, ON
10/10

Beautiful windows and patio door

Great service! Quality work and excellent communication from the office. A very professional experience. Highly recommended! All my neighbours love my windows and patio door. People came and took picture of my house

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Company Response

Hi, Eric!

Thank you for the 10-star feedback. We're glad your experience was exceptional from beginning to completion and that your neighbours and on-lookers alike are all appreciating your home's newfound curb appeal. Your recommendation is appreciated by our team immensely.

Kind regards,
Brock Doors & Windows Ltd.

Marty
Marty
1 review Collingwood, ON
10/10

Casement windows

We ordered8 large casement windows for our second floor addition. The process from having a Brock rep come for exact measurements, to finalizing a time line to having the windows installed went very smoothly. The installers were excellent and the entire site, inside and out, was totally clean when they left. This is the second time we have used Brock and we would go back to them again.

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Company Response

Hi, Marty!

Thank you for choosing Brock as your supplier of choice for your recent second floor additions window requirements. We appreciate your kind comments & are thrilled to hear that the entirety of the process went seamlessly. The continuity of your business with us is appreciated by our team immensely.

Kindest regards,
Brock Doors & Windows Ltd.

Kate in Toronto
Kate in Toronto
0 reviews , ON
6/10

Replacing all windows in old farmhouse/ patio door

Dealing with Justin was amazing. It was in 2019 and he walked us through the project with ease. We wanted to keep the integrity of the old house and Brock did so with no issues.
A year later...we needed a patio door and another window....used Brock but felt the customer service was lacking. Justin was not our contact. We had to follow up constantly...if price wasn’t favourable would have used another company.

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Company Response

Hi Kate,

Thank you for contributing this feedback to our HomeStars listing. We'd like to first extend an apology for the differentiating experiences you had from last year versus present. We have notified the team regarding your recent experience, as consistency is an incredibly important attribute for any business and we'd never desire for the process to change in a negative light.

We appreciate you making us aware, your satisfaction is important to us and we'll use this feedback to better our products and services throughout the organization.

Kind regards,
Steavi Potter
info@brockwindows.com
Brock Doors & Windows Ltd.

Tim in Toronto
Tim in Toronto
0 reviews Barrie, ON
10/10

New windows

Brock windows did a fabulous job on our windows. We are a repeat customer. They made the process easy and we were very comfortable with dealing with them. Would recommend to anyone!!!

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Company Response

Hi, Tim!

Thank you for the 10-star feedback. We're happy to hear of your satisfaction with your newly installed windows, as well as the outcome of your previous project. Your recommendation is appreciated immensely, thank you again.

Kind regards,
Brock Doors & Windows Ltd.

J MacDonald
J MacDonald
0 reviews Mississauga, ON
10/10

New Patio Door

A few years back we used Brock Windows to replace our house windows but we did not do our patio door. This year it was time to update it to match and we are very happy with the customer service from the sales rep Brian, scheduler and the installers. The quality of the North Star patio door has been excellent and we have immediately noticed how much warmer our kitchen has been as the weather has gotten colder.

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Company Response

Hi, Mrs. MacDonald!

Thank you for being a returning Brock customer. We're happy to hear that the service you received from each member of our team was exceptional & your new patio door has made a difference in the overall heating/cooling efficiency of your kitchen.

We appreciate your kind and courteous comments regarding your experiences.

All the best,
Brock Doors & Windows Ltd.

Vanessa Francone
Vanessa Francone
1 review Mississauga, ON
9/10

Professional & Personable

The team at Brock has been more than helpful over the years. Our salesman was Tony and he was professional and personable. Last month was the third time we used the company with our last 3 windows installed, and now our whole house is Brock windows. The technicians were polite and showed up on time - always communicating where they were in the process. There was a minor mixup with the windows they brought, but they corrected the mistake right away. As for the windows, there are no more drafts in the house - very good quality.

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Company Response

Hi, Vanessa!

Thank you for the kind feedback. Your continued trust and selection of our company means a great deal to us. We're pleased to have been your supplier of choice over the years and are equally thrilled to see your windows have lived up to their expectations of energy efficiency.

We know the enhanced curb appeal and overall quality of the windows will continue to please for many more years to come.

Kind regards,
Brock Doors & Windows Ltd.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Brock Doors And Windows

Windows and Doors

Brock Doors & Windows Ltd. has a solid reputation for quality and craftsmanship in the home renovation industry. One of the first to bring vinyl windows to Ontario homeowners, Brock has always recognized that improved technology and quality materials can maximize your home’s heating and cooling efficiency.

Sales and Installation of Windows, Entrance Doors, Patio Doors & Hardware. Our Manufacturer, North Star Vinyl Windows, carries 100% Canadian Windows and Doors.

CATEGORIES
Windows & Doors Installation & Service
PRODUCTS
Windows, Entrance Doors, Patio Doors
SERVICES
Sales & Installation of Windows & Doors
BRANDS
North Star Vinyl Windows
STYLES
Casements, awnings, single & double hung tilts, single & double sliders, bay windows, bow windows, picture windows, etc.
SPECIALITIES
Windows & Doors
WEBSITE
http://www.brockwindows.com
YEAR ESTABLISHED
1990
NUMBER OF EMPLOYEES
100
RETURN POLICY
Unknown
PAYMENT METHOD
Cash, Interac, Cheque, Visa, MasterCard, Financing (TD/Enbridge/Snap Financial/Wells Fargo)
LICENSES
Metro Licences
MEMBERSHIPS
SAWDAC, BBB, BILD, Renomark, Window Wise
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
PROJECT MINIMUM
None
BONDED
Yes
WRITTEN CONTRACT
Yes
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