Signed contract April14/22 for 2 sets of replacement windows. Estimated delivery 12 to 20 weeks. Arrived August 9/22 to install. Removed master bedroom window set only to discover windows were incorrectly ordered. Took 4 hours to install first set resulting in large gap between window frame and drywall on interior. Installers refused to try and install 2nd set. Brock advised they would order a new set for living room. Installer used 4 inch trim to cover gap. Window blinds no longer fit. Was provided $250. credit to cover $938.00 cost to replace window blinds. Only sealed left and right hand moldings. Top and bottom molding had large gap
between molding and dry wall. Provided photos of the issue. Was advised that they would correct issues when they installed 2nd set of windows. Could not wait for repairs as we were redecorating and
completed repairs myself. ETA on reordered 2nd set of windows early
December 2022. Date came and went without any news from Brock. Repeated voice mails left for Project Coordinator went unanswered.
Asked for Project Coordinator's Manager's name and contact info.
Was refused. Installation department personnel assured me that a Project Coordinator would call me back the next day. Never happened! 2nd set were finally installed Jan. 13/23. Have dealt with 2 other window / door suppliers in the past and have never experienced the level of unprofessional customer service and performance as we have with Brock!
the past and have not encountered the issues experienced with Brock!
- Approximate cost of services: