Brock Doors And Windows

Windows & Doors Installation & Service
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87%

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Reviews for Brock Doors And Windows

Average customer rating:
9.2 10 (1980 reviews)

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newdoors in Whitby
newdoors in Whitby
1 review Whitby, ON
10/10

Replace the 2 front doors

Service was excellent. Brock Windows provided us with at least one month notice of install and stuck to that date. The installers were very timely and cleaned up after themselves. We were very pleased with the finished result. Our salesperson was excellent and followed up with us

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Company Response

Hi there,

We're pleased to hear you had an exceptional experience all around. Your feedback is always appreciated by all of us here at Brock.

Kindest regards,
Brock Doors & Windows Ltd.

Ralph in Oakville
Ralph in Oakville
1 review Oakville, ON
10/10

Basement windows

Brock Doors and Windows did a great job on my basement windows installation, all representatives were friendly and helpful during this process. Installers protected the floors and were very polite, made sure I was aware how sliders could be removed for cleaning.

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Company Response

Hi, Ralph!

Thank you for choosing Brock Doors & Windows for your basement window replacement project.

We're happy to hear of your satisfaction with both sales and your installation - your feedback is immensely important and greatly appreciated by our team.

Kindest regards,
Brock Doors & Windows Ltd.

Boomer56 in Barrie
Boomer56 in Barrie
1 review Barrie, ON
10/10

End of the Ice Age

After a number of year of enduring a very cold family room during the winter we finally were able to start to address the issues, the major one being a 27 year old patio door which regularly had a 2 - 3cm ice build up on the inside through winter. Chris, the sales rep, had us convinced in very little time that we would find a huge difference and that the door would virtually pay for itself in offset heating costs. Once ordered the installation was booked and proceeded without a hitch. The team did an excellent job removing and replacing the patio door . It was done quickly and efficiently, with everything removed and cleaned up we are extremely happy with the end result. The only down side is our other patio door, which we though was in pretty good shape now needs to be replaced when we compare the two!

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Company Response

Hi there,

Thank you for detailing your experience with our company on our HomeStars profile. We're pleased to hear that you surely do not regret your decision to replace your patio door with a new and improved, highly energy efficient North Star Patio Door. Your comments are greatly appreciated, and will be sent to our Director of Operations.

Kind regards,
Brock Doors & Windows Ltd.

Kimberley and Viviana in Toronto
Kimberley and Viviana in Toronto
1 review Toronto, ON
10/10

A new view

We just love our new doors and windows the workmanship and quality is amazing. Despite the delay in installation we highly recommend brock doors and windows. The workers that came in were professional and cleaned up the mess left behind a project like this.

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Company Response

Hi Kimberley & Viviana!

Thank you for connecting with us on HomeStars and relaying your exceptional experience.

We're grateful for your recommendation of our products and services, and do hope to work with you again into the future.

All the best,
Brock Doors & Windows Ltd.

Shelley Neilson from Oshawa
Shelley Neilson from Oshawa
4 reviews Oshawa, ON
8/10

Exterior doors with glass inserts

We had 2 exterior steel doors (1 full lite glass insert and 1 half glass insert) and 1 storm door installed on our 90 year old house. Other door companies told us that our antique moldings would get damaged upon removal of the old doors, but Brock didn't damage the moldings at all. They did damage some of the new stucco work and there were 3 delays, hence why I didn't rate them 10 stars. However, the doors look great and we are very happy with the installation.
Attached picture shows before and after.

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Company Response

Hi there, Shelley!

Thank you for entrusting us with your recent renovation project. We are very pleased to hear of your satisfaction with the end product, but would like to extend an apology for an inconveniences experienced. We appreciate honest & constructive feedback like yours, as it allows us to better our services going into the future.

Kindest regards,
Brock Doors & Windows Ltd.

rorsava in Toronto, Ontario Canada M5R2E2
rorsava in Toronto, Ontario Canada M5R2E2
1 review Toronto, ON
10/10

Window replacement

We had three windows replaced. All aspects dealing with Brock from the sales person, appointment operator to the installation technicians were very good and pleasant to deal with.
It was also nice to get an appointment for install on a Saturday.

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Company Response

Hi there, Mr. Orsava!

Thank you for choosing Brock for your three window replacement project. We're pleased to hear that everything from beginning to end went seamlessly.

Kindest regards,
Brock Doors & Windows Ltd.

Phillip in Pickering
Phillip in Pickering
1 review Pickering, ON
10/10

Fair and Professional

Brock Windows replaced all the windows and one sliding glass doors in our home, and we are extremely pleased with the product and with the service we received - from the sales team, to the estimator, to the installers. They were fair and professional. The installation process was efficient and before the installers left, they cleaned up what mess was made. The windows look and operate beautifully. We had a couple of minor issues - one window was binding and the weather strip flashing on one window had to be replaced, but these issues were dealt with in a timely manner and to our satisfaction. I would recommend Brock Windows wholeheartedly.

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Company Response

Hi there, Phillip!

Thank you for choosing Brock Doors & Windows for your window and patio door replacement project. We are quite pleased to hear that everything from Sales to Installation and beyond was satisfactory. We would like to apologize for any issues you encountered, but are happy to hear everything has since been rectified.

Thank you for your recommendation, Phillip!

All the best,
Brock Doors & Windows Ltd.
1-800-449-3808

Private User
Private User
Private User reviews Toronto, ON
7/10

7 Windows Replaced

Replaced 3 large bay windows and 4 others using Brock. Reasonable quality product and overall a well done installation... a bit messy in the end which required some cleaning (to be expected). Excellent sales and installation service; however, this project became quite a logistical challenge to complete.

After some rescheduling, our initial installation was July 12, 2018 (workday). At this time we noticed the vinyl siding installed was quite different from what was ordered. Our work order reflected different information from the installers. Windows were installed and agreed with installer to leave without vinyl siding until they could return with another colour.

After two weeks of voicemails and emails, we heard back and received word installation would finish Aug 24, however the installer did not have access to the coloured siding. The siding was ordered by Brock and we rescheduled to Sept 11. After preparing to be home Sep 11, it was bumped to Sept 12, and that afternoon was postponed again to Sep 19.

Communication is very important and I suspect this situation is an anomaly. Outside of the back and fourth with scheduling, we are happy with the product and install.

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Company Response

Hi there,

Thank you for choosing and entrusting Brock Doors & Windows with your recent seven window replacement project. We would like to extend an apology for any troubles you experience throughout your renovation, as we always wish for everything to go seamlessly. If you do have any outstanding concerns, please do not hesitate to connect with our Reputation Manager, Steavi, as she would be more than happy to assist you.

We are happy that in the end, you're satisfied with your newly installed windows.

All the best,
Brock Doors and windows Ltd.
spotter@brockwindows.com

Cathi in Collingwood
Cathi in Collingwood
2 reviews Brampton, ON
9/10

Front door with sidelights and storm door

From beginning to end I was extremely pleased with Brock. Justin was very accommodating and professional during the sales transaction and scheduling. Brian arranged the installation and Dave and Leo were excellent at installing the doors. Our house looks beautiful now, with a bright new look in our foyer.

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Company Response

Hi there, Cathi! We're so happy to hear you had a wonderful experience from start to completion. We will be sure to pass your comments onto Justin, Brian, Dave & Leo.

We know you'll love your new door for a lifetime.

Kindest regards,
Brock Doors & Windows

Jason in Toronto
Jason in Toronto
1 review Barrie, ON
10/10

Window installation

Had Brock install windows into our house in late 2018 - great experience. Everyone was very helpful from the salesperson right through to the installers and the office staff. Definitely recommend.

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Company Response

Hi, Jason! We're happy to hear you had a pleasant experience all around. Thank you for your recommendation.

Regards,
Brock Doors & Windows Ltd.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Brock Doors And Windows

Windows and Doors

Brock Doors & Windows Ltd. has a solid reputation for quality and craftsmanship in the home renovation industry. One of the first to bring vinyl windows to Ontario homeowners, Brock has always recognized that improved technology and quality materials can maximize your home’s heating and cooling efficiency.

Sales and Installation of Windows, Entrance Doors, Patio Doors & Hardware. Our Manufacturer, North Star Vinyl Windows, carries 100% Canadian Windows and Doors.

CATEGORIES
Windows & Doors Installation & Service
PRODUCTS
Windows, Entrance Doors, Patio Doors
SERVICES
Sales & Installation of Windows & Doors
BRANDS
North Star Vinyl Windows
STYLES
Casements, awnings, single & double hung tilts, single & double sliders, bay windows, bow windows, picture windows, etc.
SPECIALITIES
Windows & Doors
WEBSITE
http://www.brockwindows.com
YEAR ESTABLISHED
1990
NUMBER OF EMPLOYEES
100
RETURN POLICY
Unknown
PAYMENT METHOD
Cash, Interac, Cheque, Visa, MasterCard, Financing (TD/Enbridge/Snap Financial/Wells Fargo)
LICENSES
Metro Licences
MEMBERSHIPS
SAWDAC, BBB, BILD, Renomark, Window Wise
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
PROJECT MINIMUM
None
BONDED
Yes
WRITTEN CONTRACT
Yes
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.