Brock Doors And Windows

Windows & Doors Installation & Service
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Reviews for Brock Doors And Windows

Average customer rating:
9.2 10 (1983 reviews)

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Private User
Private User
Private User reviews Toronto, ON
7/10

7 Windows Replaced

Replaced 3 large bay windows and 4 others using Brock. Reasonable quality product and overall a well done installation... a bit messy in the end which required some cleaning (to be expected). Excellent sales and installation service; however, this project became quite a logistical challenge to complete.

After some rescheduling, our initial installation was July 12, 2018 (workday). At this time we noticed the vinyl siding installed was quite different from what was ordered. Our work order reflected different information from the installers. Windows were installed and agreed with installer to leave without vinyl siding until they could return with another colour.

After two weeks of voicemails and emails, we heard back and received word installation would finish Aug 24, however the installer did not have access to the coloured siding. The siding was ordered by Brock and we rescheduled to Sept 11. After preparing to be home Sep 11, it was bumped to Sept 12, and that afternoon was postponed again to Sep 19.

Communication is very important and I suspect this situation is an anomaly. Outside of the back and fourth with scheduling, we are happy with the product and install.

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Company Response

Hi there,

Thank you for choosing and entrusting Brock Doors & Windows with your recent seven window replacement project. We would like to extend an apology for any troubles you experience throughout your renovation, as we always wish for everything to go seamlessly. If you do have any outstanding concerns, please do not hesitate to connect with our Reputation Manager, Steavi, as she would be more than happy to assist you.

We are happy that in the end, you're satisfied with your newly installed windows.

All the best,
Brock Doors and windows Ltd.
spotter@brockwindows.com

Cathi in Collingwood
Cathi in Collingwood
2 reviews Brampton, ON
9/10

Front door with sidelights and storm door

From beginning to end I was extremely pleased with Brock. Justin was very accommodating and professional during the sales transaction and scheduling. Brian arranged the installation and Dave and Leo were excellent at installing the doors. Our house looks beautiful now, with a bright new look in our foyer.

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Company Response

Hi there, Cathi! We're so happy to hear you had a wonderful experience from start to completion. We will be sure to pass your comments onto Justin, Brian, Dave & Leo.

We know you'll love your new door for a lifetime.

Kindest regards,
Brock Doors & Windows

Jason in Toronto
Jason in Toronto
1 review Barrie, ON
10/10

Window installation

Had Brock install windows into our house in late 2018 - great experience. Everyone was very helpful from the salesperson right through to the installers and the office staff. Definitely recommend.

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Company Response

Hi, Jason! We're happy to hear you had a pleasant experience all around. Thank you for your recommendation.

Regards,
Brock Doors & Windows Ltd.

Bill in Brampton, Ontario CANADA L6V2H6
Bill in Brampton, Ontario CANADA L6V2H6
1 review Brampton, ON
10/10

New Entry Door Dec/2018

I’ve never had a new entry door installed before, so this was a new experience for me. I knew what kind of door I wanted and received the standard three quotes from the local companies in Brampton. I chose Brock because they were local and had many positive reviews. The at home consultation was part of the quote process, which helped me chose the design and colour. The installer arrived on time and was very experienced and thorough. The completed job was 10/10.

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Company Response

Hi, Bill! Thank you for choosing Brock Doors & Windows for your entry door replacement project. We're very happy to hear that your first experience was a great one. It is great to hear that locality & 'word of mouth' played a large role in your decision making process.

Thank you for you 10/10 review, we hope to work alongside you again into the future.

All the best,
Brock Doors & Windows Ltd.

Karen in Old Toronto
Karen in Old Toronto
1 review Toronto, ON
10/10

Amazing windows

So so pleased with my windows and the installation perfect snd clean. I liked them so much my friend ordered windows from Brock. I would really recommend Brock to anyone!

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Company Response

Karen,

We appreciate you connecting with us and the public on HomeStars. We're happy to hear that everything from beginning to completion went seamlessly, and are grateful for your recommendation to a friend & others.

All the best,
Brock Doors & Windows Ltd.

Fantastic job on Windows in Newmarket
Fantastic job on Windows in Newmarket
1 review Newmarket, ON
10/10

Window replacement. Fantastic job

Fantastic job from start to finish. They were very professional from the start of measurements down to the installation and clean up. I would highly recommend them to my clients, Friends and family.

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Company Response

Hi there,

Thank you for reviewing your experience with our company on our HomeStars profile.

We're pleased to hear of your exemplary experience. We appreciate your recommendation immensely.

Kind regards,
Brock Doors & Windows Ltd.

Brian  in Brampton
Brian in Brampton
1 review Brampton, ON
10/10

Outstanding Product and Service

The salesperson was friendly and efficient. He helped us choose the right door for our needs.

The installation team was professional and completed the job in a timely fashion.

We would recommend Brock to all our friends and family.

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Company Response

Hi, Brian!

Thank you for your 10/10 feedback, our team greatly appreciates it. We're happy to hear you found everyone involved to be professional & efficient.

Your recommendation goes a long way, so thank you again.

All the best,
Brock Doors & Windows Ltd.

Tracey & Steve in
Tracey & Steve in
1 review , ON
8/10

Living room and Bedroom windows

We replaced our bay window in our living room and three bedroom and a en suite bathroom window. Very pleased with the installation work of the installers we had that our salesman Justin recommended. All work was very neat and tidy and sealed properly.
Very pleased so far with the windows and structure and how they have made the interior of the house even more quiet. Do not hear any street noise.
Price comparison my husband and I did before purchasing from Brock and the price savings was quite significant compared to the others we were quoted for basically the same apple to apple window.
For this we are very pleased and thank Justin for his great service!

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Company Response

Hi, Tracey & Steve!

Thank you for choosing Brock Doors and Windows as your supplier of choice for your recent window replacement project.

We will be sure to let Justin know of your review, we know he will be just as pleased as the rest of the team with your kind mentions.

All the best, we hope to work with you again in the years ahead.

Brock Doors & Windows Ltd.

Private User
Private User
Private User reviews Pickering, ON
10/10

New Front Door Matching side door

We love love love our new front door. Stunning street view. The door is well insulated, sealed unit without drafts. So much warmer! The sales staff was knowledgeable, accessible and very courteous. The installation crew were prompt, courteous, clean and very knowledgeable on the product.

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Company Response

Hi there,

Thank you for reviewing your experience with our company on HomeStars.

We're very pleased to hear of your satisfaction with your brand new door system, and are glad that the newfound curb appeal is apparent!

It is great, as well, to hear you found your Sales Representative & Installation Crew to be professional and courteous We will be sure to pass along your kind comments!

All the best,
Brock Doors & Windows Ltd.

House in East York
House in East York
2 reviews Toronto, ON
10/10

THANK YOU

After getting information and quotes from two other window companies
went to Brock Showroom Etobicoke. I have an old house extreme drafty
windows, love the old window wooden frames, was shown various
window types discussed retrofit, triple glass / excellent professional
service and quality windows would recommend to anyone Olga

Workers worked until 8pm to complete installation. Very hard working
cleaned up after themselves quality installation thank you

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Company Response

Olga,

Thank you for your 10 star review! We appreciate you entrusting our company with your window replacement project, and are happy to hear of your contentment with your brand new windows.

Kindest regards,
Brock Doors & Windows Ltd.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Brock Doors And Windows

Windows and Doors

Brock Doors & Windows Ltd. has a solid reputation for quality and craftsmanship in the home renovation industry. One of the first to bring vinyl windows to Ontario homeowners, Brock has always recognized that improved technology and quality materials can maximize your home’s heating and cooling efficiency.

Sales and Installation of Windows, Entrance Doors, Patio Doors & Hardware. Our Manufacturer, North Star Vinyl Windows, carries 100% Canadian Windows and Doors.

CATEGORIES
Windows & Doors Installation & Service
PRODUCTS
Windows, Entrance Doors, Patio Doors
SERVICES
Sales & Installation of Windows & Doors
BRANDS
North Star Vinyl Windows
STYLES
Casements, awnings, single & double hung tilts, single & double sliders, bay windows, bow windows, picture windows, etc.
SPECIALITIES
Windows & Doors
WEBSITE
http://www.brockwindows.com
YEAR ESTABLISHED
1990
NUMBER OF EMPLOYEES
100
RETURN POLICY
Unknown
PAYMENT METHOD
Cash, Interac, Cheque, Visa, MasterCard, Financing (TD/Enbridge/Snap Financial/Wells Fargo)
LICENSES
Metro Licences
MEMBERSHIPS
SAWDAC, BBB, BILD, Renomark, Window Wise
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
PROJECT MINIMUM
None
BONDED
Yes
WRITTEN CONTRACT
Yes
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