Brock Doors & Windows Ltd.

Good installation person (Stefan), he was efficient and installed windows and doors with minimum issues or mess. There was a mix-up from the office regarding having all the items (doors and windows) we ordered delivered at the same time so we had to take an additional day off work to have the remainder of the doors installed. Stefan also help fix our front door lock on a door previously installed by Brock since it was sticking.

I WAS VERY IMPRESSED WITH THE WORK DONE IN MY HOUSE, THE GUYS WERE RIGHT ON TIME, DID A VERY CLEAN JOB, HARRY AND HIS PARTNER WERE EXTREMELY POLITE AND WENT OVER AND ABOVE TO MAKE SURE EVERYTHING WAS DONE PERFECTLY. i WOULD HIGHLY RECOMMEND HARRY AND HIS PARTNER FOR FURTHER INSTALLATION, tHANKS AGAIN FOR A WONDERFUL JOB DONE. U.I. MISSISSAUGA/ON

it took 12 months to complete 1 window even though I originally ordered two.
as previous posts note, if you have a timeframe and other contractors waiting then do not use brock.
here is my timeframe:
17 July 2015 - Scott gave quote for several different choices
24 July - I ask about two in particular and scott says 8 weeks to deliver
25 july - I ask if install is possible for 11 sept and scott advises the office needs to rebook another appointment for him
29 july - I email saying I have still not heard from the office but he says he is available Friday.
12 August - scott finally returns and the contract is signed. he says don't call the office or you get pushed to the back of the pile. of course I take this as a joke.
1 sep - installer is due but did not show up
9, 12, 16 sept - emailed with no response until 16 when charlotte advised he could come the latest by 19 September. I reminded her that the windows needed to be installed prior to the stucco
17 sept - Frank, the installer came (he had been ill) to check the measurements. he confirmed the windows would be installed prior to the stucco and my 82 year old inlaws arriving (they couldn't sit in the house in winter with huge open holes in the walls)
20 oct - I email charlotte after leaving several messages on the phone with none being responded to. it is now 10 weeks since the contract was signed. the inlaws arrive on 29th and the stucco starts on 2 November! I called frank who said only charlotte could arrange the installation dates and times
21 oct - charlotte calls to say she hasn't even ordered the windows from the suppliers! she blamed it on waiting for frank to respond to a query she had on a measurement but he doesn't use a computer? then she says that because there are only 2 windows ordered they will not split the order. (i could have had the stucco people leave the side of the house where the bay window was going till last but she refused) the bay window and takes longer to get from the manufacturer so if I still want the bay then both would not be delivered and installed until 17 November but if I cancelled the bay then she could have the plain window installed by someone else on the 9 or 10 November.
11 nov - the window was installed however I noticed there was a cut up into the wall and a scrape on the inside piece so emailed scott. who offered to take a look. I said he didn't need to if frank or the installer would come back to fix it.
nov 20 - scott says he has enquired if it is a service issue
dec 3 - I ask scott how long this should take
5 feb - the installer returns and fixes the wall but no one even told him about the piece that needs changing and he doesn't have any in the van!
31 mar - email scott again who apologises and says he will get on it.
24 may - I email again!
26 may - scott advises that diane from the office will call to respond
8 july - finally done!!!
note that scott and frank and the final fellow all appeared shocked that i could not get 2 windows installed or that it took a year to happen but no one was able to get anything done.

We had some water damage to the seat in the bay window which Brock had installed over 10 years ago. We called Brock and after assessing the damage, they agreed to replace the seat ... no charge!!! We have always been very satisfied with all the work that Brock has done for us, but this was above and beyond what was expected. Our service coordinator, Jenn Da Silva, was very helpful in arranging the inspection and coordinating the installation. Nick Carvalho supervised the installation, and explained everything that would need to be done for a proper repair. They also determined where the leak came from and addressed this issue. A special thanks to Amry , Cassius, and the NorthStar rep. who did a great job with the replacement of the seat and worked tirelessly all day. We are extremely satisfied with the result and would definitely recommend Brock to anyone. They do great work with the initial installation, and are fantastic with post installation service. THANKS BROCK!!!

Received fast response after calling brock. Ken Riddle was the rep and was very informative on brock's suppliers.
remeasurement, installation and cleanup were on time, well equipped and impeccable cleanup. Cost was equivalent to other window companies and we chose brock due to time line. Looking forward to dealing with them again soon. Highly recommendable

The sales person did a excellent presentation of the windows and doors for me and I am satisfied with my purchase,the installers were on time,courteous and did a excellent job

I was impressed by the selection of doors offered by Brock and by the service. I was phoned to set up an installation appointment shortly after I met with the salesman. Although the installers were delayed in arriving, they phoned to let me know and stayed until7:00 pm to finish the job on the first day of a long weekend.

We used Brock Windows once again to replace the remainder of our old windows and also to install a new front door. As is last time, the service was terrific and we are very happy with the quality and workmanship of the install.

We had Brock Windows and Doors install 10 upper level windows and we are so pleased with the excellent job that Eugenes team did. They are a great team, did a fabulous job from start to finish. We highly recommend this company.

This is the second time that I have used this company. Once again I found them to give expert advice on our needs. The installer was very professional, knew his stuff and was very friendly. I would use the services of this company for future projects in my home.