Fixed damaged seat in bay window
We had some water damage to the seat in the bay window which Brock had installed over 10 years ago. We called Brock and after assessing the damage, they agreed to replace the seat ... no charge!!! We have always been very satisfied with all the work that Brock has done for us, but this was above and beyond what was expected. Our service coordinator, Jenn Da Silva, was very helpful in arranging the inspection and coordinating the installation. Nick Carvalho supervised the installation, and explained everything that would need to be done for a proper repair. They also determined where the leak came from and addressed this issue. A special thanks to Amry , Cassius, and the NorthStar rep. who did a great job with the replacement of the seat and worked tirelessly all day. We are extremely satisfied with the result and would definitely recommend Brock to anyone. They do great work with the initial installation, and are fantastic with post installation service. THANKS BROCK!!!
- Approximate cost of services:
- $0.00
- Company Response
Hi there! Thank you for your fantastic feedback, it really is wonderful to hear. We're very happy to have been able to provide you with the service you needed to replace your bay windows water damaged seat, at no cost to you. We aim to go above and beyond in customer satisfaction and I will be sure to let Jenn know how pleased you are with her services in coordinating your installation. Also, thank you for commending Nick, Amry & Cassius for their professionalism and determination to complete your project to your utmost satisfaction. You're more than welcome, thanks again!