Narrow toronto mutual driveway paving
This entry did not meet HomeStars review criteria.
This entry did not meet HomeStars review criteria.
We are sorry to hear that you are not satisfied with your driveway. Due to existing conditions and certain limitations the driveway could not be met to your satisfaction. It is important to consider that when Frank met with you to discuss this project, you expressed to him that you wanted to widen and repave your existing driveway. Frank then informed you that widening the driveway could be an issue because it would be in close proximity to the extremely large tree on your property which would not be compliant with the City of Oakville. He also warned that the tree would have roots under the driveway which could lead to cracking in the future. With this information in mind you still decided you wanted to proceed with the work.
We came to excavate and widened the driveway as per your request. After this was done the City of Oakville noticed that the driveway did not follow the tree compliance laws and wanted to fine you. Due to this we came back and changed the driveway back to its original size to avoid you having to pay a fine.
When the driveway was paved we used road mix asphalt HL3 which is a stronger mix. We hoped that this would hold up against the roots and make the driveway last longer. We have been very co-operative with you from the beginning when you initially called and complained about the cracks. We came to repair it immediately. We then returned to repair the driveway a second time. At this point when our crew was about to patch the cracks you told one of our workers to leave because you expected the whole driveway replaced. Unfortunately due to the roots on the property and the warning given beforehand our warranty does not cover a full replacement. Unfortunately there is nothing that can be done to prevent the tree from creating cracks.
We would like to take this opportunity to reply to Andrew with respect to the work he has poorly reviewed. It is important to first note that the initial contact was made with his neighbor for landscaping work and re-grading of the driveway. It was clear upon meeting Andrew that there were existing issues with his mutual neighbor. All work was completed on schedule and both Andrew and his neighbor were kept appeased of the work being done. A curb, not a retaining wall as Andrew stated, was installed as per our contract with his neighbor and was fully on his neighbor's property. Also as part of our contract with Andrew, we were asked to remove an old concrete pad in the rear of the property. As the concrete and fence were a minimum of 20-25 years old, the bottom of the fence was built directly into the concrete. Therefore, in order to remove the concrete pad, the fence was damaged. The fence had rusted and deteriorated due to age and there was no way to detach the fence from the concrete in a way that would allow it to be utilized again.
Once the work was completed, it was our understanding that Andrew was completely satisfied as he paid the contract in full. However, as the garage was not excavated, it was only compacted and overlayed. There was subsequent settling which is what caused the ponding. Andrew contacted the office and wanted someone to attend the site immediately to discuss a plan for repair. It was not feasible for this to occur as it was winter and a proper course of action could not be determined at that time. Andrew was told that Mancuso Paving’s policy for repairs is that they are only to be done on Saturdays and asphalt plants are not open on Saturdays until late spring. Also, a specific repair plan is made on site at the time of the repair. Our crew are skilled and experienced employees and repair work is determined specifically on site as required.
In any event, the issue was repaired. This review is both surprising and disappointing as both Leo & Mancuso Paving were sympathetic to the issues between neighbors and had provided work that was timely and professional. Andrew had also committed to removing the poor review after the repair had been completed. It is clear that this issue and dissatisfaction is with his neighbor and not with the work completed by Mancuso Paving Limited.