We recently contacted Plumbing Concepts to repair a toilet that was dripping. Scheduling an appointment was an easy process. We were given a 4 hour window of time during which the technician was due to arrive and were told that he/she would call 30 mintues prior. Our technician did in fact call while en route and was prompt. While servicing the toilet, he was professional, courteous, knowledgeable and could effectively communicate the problem to me. He replaced the necessary parts and had our toilet working again very quickly. Next time we have the need for a plumber, we will definitely contact Plumbing Concepts!