We contacted Rapid Rooter after the main drain to our house was plugged. They sent out a technician that morning, which was great. However, I have never been treated so rudely by any service professional. His attitude was terrible. The entire time he was at our home all he did was complain about every other company in Reno and tell us house stupid we were for using some of them. After several hours at our house, he was unable to unclog the drain. He said that he could return later with another technician, but if not, there would be no charge. We ended up contacting a second company that came out almost immediately and unplugged the drain with no issue. Two weeks later we received a $200 bill from Rapid Rooter.