Krause Renovations/Heating & Cooling.
Purchased entire new HVAC system from them in 2011. Had issues in the first month. Complained multiple times that the unit was not working properly and was so loud that the neighbors actually complained. Each time they would come out they said it was fine. It finally turned into a block of ice and they replaced the defrost module. Complained when they finished that the units still sounded loud and that I was concerned. They said it was fine.
8 months later the compressor seized, TXV valve failed. Compressor under warranty but my warranty for labor expired 3 months earlier. Even though we complained multiple times over 2 years the owner (Larry Krause) said that there was nothing he could do and if we wanted it fixed it was going to be over $1000.
Needless to say we got someone else to come in and they are going to repair it for $400. I would advise anyone considering a new HVAC system to avoid them and use someone reputable like Bluedot, Multimarine Services, or BGE Home. The owner does not seem to care about after sales service as well as their service manager/VP.