Gerrard Glass & Mirrors Ltd

Mirrors & Glass
Toronto ON
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HomeStars  >  Mirrors & Glass in Toronto  >  Gerrard Glass & Mirrors Ltd  >  Glass replacement
Jeff in Toronto
Jeff in Toronto
7 reviews Toronto, ON
3/10

Glass replacement

Mirrors & Glass review in Toronto

From the looks of this place they do some fine character pieces well suited to the century old homes in the Cabbagetown area.
Unfortunately I only needed a simple job done and it took them near two weeks to do it. I believe this to be a little unreasonable but they weren't too concerned about it.

No complaints as to the quality of work but the customer service could improve. Based on this experience I would be hesitant to use this business again and definitely take the small stuff elsewhere.

Approximate cost of services:
$74.00
What could this company do to improve their services?
Be courteous, upfront and treat their customers with respect. If something is going to take a while - say it.
Any advice to offer fellow homeowners facing a similar project?
Find a basic glass store. I think the problem here is they're doing a lot of $$$ jobs and could care less about the smaller ones. Bad way of thinking when it comes to business.
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Previous versions of this review:

Jeff in Toronto
Jeff in Toronto
7 reviews Toronto, ON
2/10

Glass replacement

Mirrors & Glass review in Toronto

From the looks of this place they do some fine character pieces well suited to the century old homes in the Cabbagetown area. I'm guessing it's a great place to get higher end stuff done.

That said, I wouldn't go there again for a basic job. I went there to get a glass top for my coffee table replaced. They asked for the money up front alluding that the job would be done forthwith and then took their sweet time doing it. It took near 2 weeks for them to cut the piece of glass and that seems a little excessive to me (and no it wasn't any special material that had to be flown in). When my wife and I called to check on the progress the girl was rather flippant and sounded like she couldn't care less about it on the phone. I believe the job only got done when it did because I said I was coming in to get my money refunded.

Too bad as I have some bigger jobs coming up but sure won't be putting the business their way. As the saying goes, a little courtesy goes along way, but you won't find that there.

Approximate cost of services:
$74.00
What could this company do to improve their services?
Be courteous, upfront and treat their customers with respect. If something is going to take a while - say it.
Any advice to offer fellow homeowners facing a similar project?
Find a basic glass store. I think the problem here is they're doing a lot of $$$ jobs and could care less about the smaller ones. Bad way of thinking when it comes to business.