With the HomeStars for Pros app now showcasing new leads, unread messages and reviews that have gone unanswered, pros remain on track more than ever before. In addition to these useful design updates, there is another vital tool that will help you determine how many times you were hired in a month. If used consistently and accurately, you’ll have more transparency into your ROI using the HomeStars platform.
What is the “Hired” Tool on the HomeStars for Pros app?
HomeStars gets your business in front of researching homeowners with readily available data that can help you track the success of your profile. This includes profile visits, lead count, phone clicks and more. With the new “Hired” tool, you can collect data on how many HomeStars leads you closed that month.
Why Should I Track If I Was “Hired” or Not?
- It helps eliminate some of the guesswork. Am I seeing results? How much work did I close from HomeStars this month? Now, you can simply indicate if you were hired or not, and look back every month to better understand how many times you were chosen for the job, and if you earned more business.
Keep in mind this tool only allows you to select a “hired” status for leads in the app – it does not account for jobs you were hired for via phone call, website click, or profile visits, which all contribute to the value and business you earn with HomeStars.
- It will help you better understand what is working. Are you closing more jobs when you’re quick to respond to a lead? Or, maybe it’s when you’re sharing a positive review that is similar to the homeowner’s project-query? Use this tool to monitor and catch sight of sales tactics that work.
- It helps us continue to develop and perfect our platform to help you hit your business goals. It gives us insights into the quality of leads we’re delivering and homeowner behaviour. Did the homeowner hire someone from HomeStars? Was there something we could have improved that would have fulfilled the homeowner’s project needs better? This important data overall helps HomeStars ensure we are matching homeowners with the right pro for the job.
How Do I Use the “Hired” Tool?
Now that you understand the importance of the “hiring” tool, it’s time to put it to practice. After you’ve connected with a homeowner, built rapport and been hired, it is up to you to mark the lead as “hired” in the app with these steps:
- On the main app dashboard, select “leads” at the bottom of the page. From there, select the lead who hired you and click the three dots in the right-hand corner.
See below in the red square box.
2. You will have a few options to choose from including “Hired” and “Not Hired.”
Note: Both “Hired” and “Not Hired” options will push your lead into your “Archive” inbox.
3. Once you select “Hired” your jobs closed counter in the main dashboard will increase, giving you immediate insights into your job count for the month.
This simple yet effective tool is helpful for keeping you in the know of what’s working and what isn’t. If your close rate (the percentage of leads received that resulted in hires that month) is low, it’s time to take a deeper dive into what you can improve, from a lead, review, or even branding perspective. It will give you an opportunity to reevaluate your sales tactics as a whole, and with the help of your dedicated Account Manager, you can both determine a plan of action to boost your results.
