Reviews

8/10

While doing other renos (replacing a clay sewer line) we realized that our downspout was feeding into our sewer line and we had an old, non-functional sump pump line also feeding into the sewer line. Both had to be re-routed outside to comply with City codes, and we needed a new sump pump installed and the sump pump well repaired. Paul did a great job offering a competitive quote to do this work and seemed to listen to my concerns about line placement and come up with a good solution. On the day of the work, the job was performed by 2 of his teenage sons and he was not present for the most of the day until they phoned him having some difficulties running the line. They ended up rushing the end of the job, and used a 4" teal PVC pipe as the downspout (we had agreed on PVC beforehand), but ran it down across the property line and terminated the line in the neighbour's backyard. They also cut through the back of my cupboard in the basement without consulting me, even though I had only authorized them to cut through drywall in certain places. I was home all day (though in meetings) but they never came to check with me when they had difficulties. The sump pump installation did seem to go well and it is working fine. Paul did send me his invoice and a sample City rebate form promptly and so overall he did a pretty good job and honored the letter of the quote. I had some trouble getting in contact with Paul after the fact to discuss how to move the line off of the neighbour's property. We have however now recently spoken and he is going to come check out the modifications I made to the line sometime this week and make sure we don't have issues with freezing over winter.

Was this review helpful?
Company Response

Thank you for your review.
Paul

9/10

Adrian was the third person I hired to come inspect our furnace area and solve a faint gas leak smell. He was the first person to take the leak seriously and had a plan for how to identify the source of the leak and fix it. Even when the leak was hard to find, he employed multiple strategies to isolate all of the places where gas was leaking (it turned out that the pipe had not been insulated properly and was leaking in many places), eventually replacing parts of our gas lines and running a whole new line from the city main. During this time he was respectful, friendly, transparent about his process, gave accurate and fair quotes for the work done, and was in general a pleasure to work with. My only complaint is that the bracketing of the new gas line at the front of our house was not done well and has already come away from the wall, though this is perhaps only 3% of the total work, and the rest was done very well and with great attention to detail.

Was this review helpful?
Company Response

thank you Norman for those grade insightful words. respecting your home and your time is DiMarco Mechanical Services number one top priority. we are gas leak repair specialist. we find any leak big or small. I'm sorry to hear that the bracket on the front of your house did not hold I will be returning this week to replace it with thicker stronger screws. looking forward to talking with you again