I submitted an online form for Bathroom/ Kitchen Rough In and Pavlo responded to my inquiry within hours. He was able to come give a quote the next day. When he arrived, he took a look at my plans, and with his knowledge, he was able to recommend some re-routing of lines as well as better placement for my rough-ins, which were an improvement of what I initially presented. He also gave general advise for the rest of my basement reno's which were unrelated to plumbing which was a plus. Pavlo gave me a price and gave me time to decide. I did not feel pressured at all. I ended up accepting the bid.
After work started and the concrete slab was being demolished, Pavlo ran the camera to check my existing lines and the main sewer line. Unfortunately, he found that there were roots growing through my clay pipe in 3 sections, as well as a portion of the line which sunk. Pavlo explained the potential outcomes but could not say for sure if the sewer line failure could happen in 1 month or 10 years as there were too many variables. He explained the cost to do it via. Pipe Bursting now while one end was open in my basement, vs Digging a trench 40 ft long, 10 ft deep when it finally fails. Again, there was no pressure to decide, but I decided to get it fixed now. Since this was a big unexpected expense, Pavlo was kind enough to be flexible with payment.
Overall, I am very satisfied with Pavlo and his team. I would use Drain1 again for future plumbing needs.