Overall, I am pleased with the service and price I received for a re-shingle job on our 12 yr old roof. The initial visit from their rep was informative and honest, and the quote was spelled out very clearly. Since installation, two follow-up visits for small repairs (following significant weather events) were quick and covered under warranty without question. Pros: one of the better prices of the 5 companies I had chosen; the owner is very hands-on (he answered a call for repair on a Sunday night, sending a crew out early the next day); good product selection; professional initial home visit and quote; all the employees have been polite and courteous, and crews were very respectful of our property and that of our neighbours. Cons: start of job was late by a few days (but I was compensated); crew underestimated the length of job, so work went quite late; although the crew cleaned up most of the mess, a fair bit was left in the dark after the job (however, a second clean up crew was sent right away upon request). Overall, I am pleased with the work and would recommend Gitano for any roofwork.
- Company Response
Thank you very much for your feedback, we really do appreciate it. We are glad to hear you were pleased with the work and we have your back for the next 15 years!