Reviews

10/10

I came in after getting quotes from a major chain and a bunch of independent retailers. Mike was very helpful, even though I had a relatively small quantity and was going for cheap but durable flooring. Yes, I had to wait to see him and also to talk to him later on the phone, but they were very busy and he called me back. Further he was available after the sale for advice, when he could well have not helped. Delivery was as promised. And the price was amazing. Beat big box store on sale by more than $1.75 per square foot. Check their clearance if you go-they had no problem filling my 800 sq foot order.

Approximate cost of services:
$2,700.00
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6/10

The workers were on time, polite, and answered questions I had. However, the cost that is posted on the website is deceiving. They promote that if you book with them online there is a $25 discount. It is not explicit on the website that the posted price already includes the $25 discount. When I questioned the staff on site, they said that this questioning from customers happens a lot. When I telephoned the office, they said that the website cost includes the $25 discount, but I did not see this highlighted on the site. The fact that it happens a lot (once the customer has booked and workers are there to complete the job) should tell the company to change their website advertising to be more honest.

Approximate cost of services:
$212.00
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Company Response

Hi Cherie,
Thanks for choosing JuNK iT! and for reviewing our service on Homestars. Your feedback is much appreciated.
We want to ensure our clients are 100% comfortable with our prices before proceeding with the work. For example, when booking online the rates are all posted and the following text appears on the page in which the rates appear: "(Price Includes Online Discount)". This is shown just above the prices. We are sorry you missed this statement. Upon arrival at our customer’s location it is standard procedure to have our crews provide our customer with a written estimate and we ask our customer to sign the estimate to acknowledge the price before work begins. This is important to avoid any misunderstandings. Without a signature, we would not proceed. In reviewing your file and speaking with our crew, this written estimate was provided and your signature acknowledges that fact.
We appreciate you taking the time to review our services and we want to assure you it is not our intent to mislead our clients in any way.
If you would like to talk to me further regarding this matter you can email me at jamie@junkit.ca.
Thanks