I had workers from Junkit come and remove old furniture and renovation materials.
The workers were on time, polite, and answered questions I had. However, the cost that is posted on the website is deceiving. They promote that if you book with them online there is a $25 discount. It is not explicit on the website that the posted price already includes the $25 discount. When I questioned the staff on site, they said that this questioning from customers happens a lot. When I telephoned the office, they said that the website cost includes the $25 discount, but I did not see this highlighted on the site. The fact that it happens a lot (once the customer has booked and workers are there to complete the job) should tell the company to change their website advertising to be more honest.
- Approximate cost of services:
- $212.00
- Company Response
Hi Cherie,
Thanks for choosing JuNK iT! and for reviewing our service on Homestars. Your feedback is much appreciated.
We want to ensure our clients are 100% comfortable with our prices before proceeding with the work. For example, when booking online the rates are all posted and the following text appears on the page in which the rates appear: "(Price Includes Online Discount)". This is shown just above the prices. We are sorry you missed this statement. Upon arrival at our customer’s location it is standard procedure to have our crews provide our customer with a written estimate and we ask our customer to sign the estimate to acknowledge the price before work begins. This is important to avoid any misunderstandings. Without a signature, we would not proceed. In reviewing your file and speaking with our crew, this written estimate was provided and your signature acknowledges that fact.
We appreciate you taking the time to review our services and we want to assure you it is not our intent to mislead our clients in any way.
If you would like to talk to me further regarding this matter you can email me at jamie@junkit.ca.
Thanks