Reviews

0/10

I hired New Point Construction Inc. to complete my basement renovation project. In the beginning, the guy was very good. very accommodating and agreed to finish all the discussed items. He sent a professional invoice and the contract got signed. the problem started after that. he kept taking the money in cash, with all the promises that he will issue the receipts soon, which never happened. Every week he will send a new invoice, raising the agreed amount, with a claim that effort has increased. this happened 6 times in total. He took almost 80% of the money in cash and the work done was not even 30%. then the blackmailing started to happen. all the timelines agreed upon, didn't had any meaning anymore. the 1 month project is now 5 months old and still 50% done. I had to hire my own people to finish the project. his excuses would be, his guys betrayed him, the material is expensive, he estimated wrong. 1 day he will be apologetic but next day he would call me with threats and abuse. He even said, "I know where you live with your family and i can create problems for you!". He has no knowledge of construction, he has no references. he couldn't show me any of his past projects. He will claim he is perfectionist, professional, technical, which he is not atall. I would just say, STAY AWAY FROM THIS GUY. one of the worst experiences of my life. lost lot of money, time and what not..

2 of 2 people found this review helpful.
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10/10

I had hired Desired Basements for my basement project and without any doubt and with all honesty, i would recommend these people. I had taken quotes from few people, but their quote was the best. Besides the cost, the reason it stood out was the assurances and trust given by Kam while working with us in the initial stages. He was thorough, friendly, helpful and cooperative. I signed the contract, which was very detailed. had all the payment plans listed, all the materials that will be used (we had picked from a big catalog that Desire Basments have), breakdown of work. we were given a commitment that the basement will be completed in 26 days, and they were out in 23. that included all the work and inspection. Angelo is the key guy. he was always here during this construction phase. We had a small baby and we were little worried about the noise and dust. for which Angelo made it a point that all the measures and precautions will be taken to address that and he did. the work site was always clean. the contractors were extremely professional and knew what they were doing. the work was completed with no hickups. Months after the basement was completed, one of my electrical breakers was giving some issue. Kam looked into it and sent his electrician to replace the faulty breaker and this whole episode was addressed without any questions or delays. I would definitely recommend Desire basements. they are very seasoned professionals and have a very good sense of quality. Kam, Angelo keep up the good work. you are a team of sincere, disciplined and smart professionals. i wish you all the best for all your hard work.

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Company Response

Dear Anshuman,

We appreciate your lovely review. It was truly a pleasure working with you on your second unit project!

We hope you enjoy your basement for years to come.

Thank you

10/10

It was a wonderful experience to bring twelve Points duct cleaning home. they are a bunch of professional people. They know their work and are very good at it. Very prompt, friendly, clean and thorough. Thanks Rupert for the wonderful job and accommodating us on a tight timeline. I would definitely recommend this company!

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Company Response

Thank you so much for choosing our company for your home maintenance. We are pleased to hear you are happy with our work. We look forward to working with you again!

Yours very truly,

Rupert

10/10

The service was very professional. The Salesman was very learned and had answers to all the questions. the installation guys were too good. They went beyond my expectations. they arrived on time, finished the work earlier. kept the whole area clean and tidy. explained everything very nicely after completing the job. had a wonderful and pleasant experience. i would definitely recommend this company.

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Company Response

Thanks for your feedback