charged for work that was not completed
It takes more than 1.25hrs to complete duct cleaning on a house that is 2700 sq ft. Brampton manger stated he would call me back within a week to discuss but I've been waiting 2+ weeks and I'm being billed for work not completed. DO NOT USE ENERCARE DUCT CLEANING!
Completely disastisfied before work starts
Let me condense my recent (April 30-May 3, 2018) experience... Owner/Operator misled me to secure my business: yes painters work on Sundays (NO THEY DO NOT) and all work (mine was painting metal) is guaranteed for 5 years (NO, work is only guaranteed for 3 years and NO they do not guarantee painting on metal). After multiple many voicemails to reach the owner/operator to clarify the above issues, I expressed my lack of confidence in her ability to see the job through to completion. At this time, I asked for my deposit to be refunded. She curtly informed me that the deposit is non-refundable as per company policy (I have 30 days to ask for a refund as per the back of the agreement). I contacted the District Manager. He said he would call me back within 30 mins. Within 10 minutes of speaking with the owner/operator, I received a call from her. She informed me that a full refund will now be issued by head office and I should expect it in a week. Interesting! I didn't even get a chance to speak with the District Manager to explain the situation and I somehow have a full refund coming back to me even though it is company policy that refunds are not provided! Huge disappointment in how things are being handled. I've sent a detailed email to the head office. Let's see what happens from there. But in the meantime, think twice before signing with Student Works Painting. I did so because I believe in supporting young entrepreneurs. I will continue to do so, but not with this organization. It's a shame, one bad experience can affect other hard workers. UPDATE as of May 4, 2018 I contacted the District Manager at 9PM, a whole hour after he said he would call me back. His tone had changed from being easy going to being more stern and aggressive. He said, "...dealing with customer complaints are not in his job description". WOW! I asked him who would I speak with then about my issues with the owner/operator. He stated I should speak with the owner/operator. I told him she gave me his name and phone number. He reiterated, "...dealing with customer complaints are not in his job description". Again, WOW! Enough said. BE FOREWARNED; DO NOT CONTACT THE CALEDON/BOLTON OWNER/OPERATOR FOR THE 2018 YEAR.
Firstly, we would like to say how sorry we are for this misunderstanding and take full responsibility for it. Our apologies.
Charlotte, (our first year Bolton area manager), is an enthusiastic University student who grew up in Bolton and has booked and scheduled over 40,000 dollars in projects for this summer, made a mistake. We understand the she had told the client that the metal portion of her project was under warranty, However, it is not. Once this was made aware to Charlotte, she apologized to the client right away, letting her know that it is her first year and she made a mistake. At the time, the client seemed to understand.
In terms of the job being under warranty for five years, that is incorrect. We do not warranty anything for five years. On our flyers, marketing material and the front of our agreements it states that we give a three-year warranty, and any limitations are listed on the customers copy of the agreement. We are not sure how that was not clear to the client or how that got misunderstood. We still take full responsibility for the misunderstanding.
Our teams do work on weekends, if that’s what makes more sense for the client. When the job was booked, the client had asked the job to be done on a certain day. What Charlotte thought she had communicated to the client was, that the day the client wanted was a possibility that we could produce the job on that day. However, that day was not confirmed as a start time. It is standard for us not to confirm start dates weeks out as we work with a lot of exterior projects and as weather is spotty in the spring. It’s hard to guarantee the day we will be starting and certainly it is not standard in our industry to set specific start dates. Again, we are responsible for this misunderstanding.
When the client found that we had this misunderstanding, she told us that this situation, was not satisfactory and asked for her deposit back. As per company policy, Charlotte had told the client that the deposit was non-refundable. It was at this point that the client called the district manager. After the district manager spoke with the client he called Charlotte and spoke with her and it was decided in this situation we would make an exception and promptly returned the deposit to the customer. Charlotte then called the client back explained that she would get her deposit back in full within two weeks, and asked her if there was anything else that she could do for the client, and the client said no.
At this point the client called back the district manager as she felt that this call should have come from him. He thought he had communicated to the client that because the agreement was made with Charlotte and she had all the details it made sense for her to call and have the deposits returned handled. This seemed to be okay with the client at the time, and we felt as the situation was handled.
Once again, we are very sorry for the misunderstanding and feel we did our best to be responsive to the client in an unfortunate situation.
From the initial phone call to the installation of the video surveillance system, all points of contact were professional, detail-oriented, patient (as I had a lot of questions) and efficient. I would definitely recommend this company.
thank you for allowing us to secure your home with high definition Surveillance. for any questions please don't hesitate to call 18447725276
